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Gilda Flavia

@gildaflavia

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Dedicated Claims Officer with strong analytical and interpersonal skills.

Uganda

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth while contributing to the organization's success.

I am a dedicated professional with a Bachelor's Degree in Economics and Statistics and a diploma in Insurance. With over five years of experience as a Claims Officer at Jubilee Life Insurance Company, I have honed my skills in processing life claims, ensuring efficiency, and providing excellent customer service. My analytical abilities allow me to guide policyholders effectively through the claims process, ensuring fair settlements and maintaining high standards of integrity.

Throughout my career, I have developed strong relationships with clients and colleagues, which has been crucial in my role. I am self-driven, flexible, and a fast learner, always striving to improve my skills and adapt to new challenges. My training in life assurance and various insurance modules has equipped me with the knowledge necessary to excel in this field. I am passionate about contributing to organizational success and delivering the best services to meet client needs.

Experience

Work history, roles, and key accomplishments

Current

Claims Officer

Current

Jubilee Life Insurance Company of Uganda

Apr 2018 - Present (7 years 2 months)

Processed life claims as they were registered, following through to obtain all required documents. Collected accurate information and documents to proceed with claims and analyzed claims made, guiding policyholders/beneficiaries on how to proceed. Monitored the progress of claims, investigated potentially fraudulent claims, and identified reasons why full payment may not be made.

Fraud Investigation Customer Service Policy Management Email Communication Written Communication Problem Solving

Sales Agent

ICEA LION

Jan 2017 - Dec 2017 (11 months)

Sold life insurance products and delivered policy documents to clients. Managed and followed up with clients, maintaining persistence levels to avoid policy lapsing by ensuring premium payment. Assisted in the claims process by advising clients on required documentation.

Sales Client Management Premium Collection Customer Service Communication Relationship Building Life Insurance Products

Data Entry Clerk and KYC Team Leader

Smart Telecom

Jun 2016 - Jun 2016 (0 months)

Managed the KYC (Know-Your-Customer) team and ensured timely customer form management and data entry. Ensured proper indexing and storage of customer forms and trained sales teams on using KYC applications for registration. Trained KYC teams and shops on available systems for KYC related work, including online registration, verification, scanning, uploading documents, and capturing customer inform

Team Leadership Data Entry KYC Indexing Storage Training System Usage Online Registration CRM

Data Entry Clerk

Compassion Uganda

May 2016 - Jun 2016 (1 month)

Managed the CDPR (Child Development Progress Report) database. Participated in the assessment of child development progress. Performed data entry using Excel.

Database Management Data Entry Excel Child Development Assessment Reporting Data Management Data Processing

Field Officer

Innovations for Poverty Action (IPA)

Nov 2015 - Dec 2015 (1 month)

Collected and entered data using Open Data Kit (ODK) and Survey CTO for the land tenure system in Mbarara District. Attained data collection skills and coding skills.

Data Collection Data Entry Survey CTO Coding Land Tenure Data Management Research Data Analysis SurveyCTO

Data Entry Clerk

Masindi District Local Government

Feb 2015 - Jul 2015 (5 months)

Performed data entry using the online Vital Record System (VRS) for birth registration on behalf of UNICEF. Validated data and printed birth certificates using the online Vital Record System (VRS) for birth registration.

Data Entry Vital Record System (VRS)Data Validation Printing Data Management