GF
Open to opportunities

Gilda Flavia

@gildaflavia

Dedicated Claims Officer with strong analytical and interpersonal skills.

Uganda

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while contributing to the organization's success.

I am a dedicated professional with a Bachelor's Degree in Economics and Statistics and a diploma in Insurance. With over five years of experience as a Claims Officer at Jubilee Life Insurance Company, I have honed my skills in processing life claims, ensuring efficiency, and providing excellent customer service. My analytical abilities allow me to guide policyholders effectively through the claims process, ensuring fair settlements and maintaining high standards of integrity.

Throughout my career, I have developed strong relationships with clients and colleagues, which has been crucial in my role. I am self-driven, flexible, and a fast learner, always striving to improve my skills and adapt to new challenges. My training in life assurance and various insurance modules has equipped me with the knowledge necessary to excel in this field. I am passionate about contributing to organizational success and delivering the best services to meet client needs.

Experience

Work history, roles, and key accomplishments

JU
Current

Claims Officer

Jubilee Life Insurance Company of Uganda

Apr 2018 - Present (7 years 2 months)

Processed life claims as they were registered, following through to obtain all required documents. Collected accurate information and documents to proceed with claims and analyzed claims made, guiding policyholders/beneficiaries on how to proceed. Monitored the progress of claims, investigated potentially fraudulent claims, and identified reasons why full payment may not be made.

ST

Data Entry Clerk and KYC Team Leader

Smart Telecom

Jun 2016 - Jun 2016 (0 months)

Managed the KYC (Know-Your-Customer) team and ensured timely customer form management and data entry. Ensured proper indexing and storage of customer forms and trained sales teams on using KYC applications for registration. Trained KYC teams and shops on available systems for KYC related work, including online registration, verification, scanning, uploading documents, and capturing customer inform

MG

Data Entry Clerk

Masindi District Local Government

Feb 2015 - Jul 2015 (5 months)

Performed data entry using the online Vital Record System (VRS) for birth registration on behalf of UNICEF. Validated data and printed birth certificates using the online Vital Record System (VRS) for birth registration.

Education

Degrees, certifications, and relevant coursework

KU

Kyambogo University

Bachelor of Economics and Statistics, Economics and Statistics

Studied Economics and Statistics at Kyambogo University.

BB

Bishop Cipriano Kihangire SS Biina

Uganda Advanced Certificate of Education, General Studies

Obtained the Uganda Advanced Certificate of Education.

SH

St. Peter’s High School Hoima

Uganda Certificate of Education, General Studies

Obtained the Uganda Certificate of Education.

AM

Asaba School Masindi

Primary Leaving of Education, General Studies

Completed Primary Leaving of Education.

Tech stack

Software and tools used professionally

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Gilda Flavia - Claims Officer - Jubilee Life Insurance Company of Uganda | Himalayas