Open to opportunities

Hope Mbabazi

@hopembabazi

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Insurance claims specialist improving fair, compliant settlements from notification to resolution.

Uganda

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What I'm looking for

I am looking for a role where I can manage insurance claims end-to-end, investigate and settle fairly, and keep strong compliance. I want a team that values accuracy, fast resolution, and continuous improvement in customer experience.

I am a result-driven Insurance Claims Specialist with 4 years of experience managing insurance claims from first notification through to settlement. I handle high claim volumes while maintaining regulatory compliance, service standards, and customer satisfaction.

I excel in claims investigation, policy interpretation, liability assessment, and fraud detection. I evaluate policy coverage to determine claim validity, recommend approvals or denials, and collaborate with adjusters, legal teams, and underwriters to resolve complex cases.

I also strengthen outcomes through clear communication and strong recordkeeping. I maintain comprehensive claim records, produce management reports, negotiate settlements, and resolve disputes efficiently—helping reduce claim lifecycle times.

Beyond claims, I bring supporting experience across billing and finance operations, including receiving and verifying cash/cheque payments, bank reconciliation, and compiling PAYE and NSSF returns. I am recognized for accuracy and compliance in assessments, including consistently exceeding claims productivity targets and maintaining customer satisfaction above 95%.

Experience

Work history, roles, and key accomplishments

Current

Insurance Claims Specialist

Current

Kampala Hospital

Mar 2024 - Present (2 years 3 months)

Managed insurance claims end-to-end from first notification to settlement, including investigation, policy interpretation, liability assessment, and fraud detection. Reduced average claim processing time by 20%, maintained customer satisfaction above 95%, and handled 150+ active claims with 15% higher first-contact resolution.

Claims Investigation Fraud Detection Customer Relationship Management Dispute Resolution Regulatory Compliance Case Management Document Management

Accounts Assistant & Biller

Kampala Hospital

Mar 2023 - Feb 2024 (11 months)

Processed insurance and medical billing by verifying policy details, reviewing supporting evidence, following up on claim submissions, and preparing interim/final bills. Handled cashiering and payment operations, including receipts, cheque verification, bank reconciliation, PAYE/NSSF returns support, and audit coordination.

Insurance Billing Interim & Final Billing Bank Reconciliation Kranium System PAYE & NSSF Returns Audit Support

Loans Officer

Finance Trust Bank

Jan 2021 - Nov 2022 (1 year 10 months)

Grew the loan and loan portfolio value, as well as savings and customer numbers, by mobilizing and educating customers on loan products. Assessed applicants’ financial status and credit worthiness, prepared loan committee files, disbursed loans to targets, entered transactions into core banking systems, and recovered loans daily to contain portfolio risk.

Credit Analysis Loan Portfolio Management Disbursal Loan Recovery Core Banking Systems Customer Onboarding Cross Selling Customer Relationship Management

Business Sales Support Officer

Finance Trust Bank

Jan 2020 - Dec 2020 (11 months)

Provided customer-facing support by handling account opening, cheque issuance, and transaction processing through phone, mail, and on-desk channels. Resolved customer complaints and technical issues (including URA-related tasks) and supported proactive customer outreach and service-metrics tracking.

Customer Service Account Opening Cheque Processing URA Transaction Support