GiGi Dos Santos
@gigidossantos
I support clients with care while building practical experience across film production and fitness.
United KingdomWhat I'm looking for
I'm currently a Personal Trainer at Pure Gym, where I create personalised fitness programmes, lead custom and group sessions, and help clients use equipment safely and effectively.
Previously, I supported Bupa customers with digital access, appointments, sensitive information, and platform issues while working accurately in a target-driven, GDPR-compliant environment. Across customer-facing roles, I've built a calm, supportive approach to client care, payments, records, and service delivery.
I also hold a BA (Hons) in Film Production and have skills in producing, assistant directing, sound, Adobe Premiere Pro, DaVinci Resolve, and ProTools. I'm continuing to develop my experience in the film industry while maintaining a strong focus on client satisfaction.
Experience
Work history, roles, and key accomplishments
Provided expert guidance on exercise techniques and developed personalised fitness programmes for clients. Created and led custom and group fitness sessions, explaining equipment use to ensure safety.
Provided digital support to customers, resolving login and platform issues, and managed calls and emails with a professional tone. Booked appointments, handled sensitive information, and ensured GDPR compliance.
Customer Service Representative
Lavender Therapy
May 2023 - Dec 2024 (1 year 7 months)
Matched clients with suitable therapists and handled payments while maintaining accurate client records. Ensured clients felt safe and unpressured, fostering trust and repeat business.
Barista & Customer Service
Grindsmiths
Jan 2021 - Jan 2024 (3 years)
Delivered high-quality coffee, food, and bar service, and assisted with catering, cash handling, and end-of-day reconciliation. Maintained cleanliness and efficiency in a fast-paced environment.
Customer Service Assistant
Ippuku Teahouse
Jun 2021 - Sep 2021 (3 months)
Prepared and served Japanese teas, snacks, and desserts, and managed tills, cash handling, and stock organisation. Supported social media promotion for the business.
Accurately picked and prepared online customer orders during peak demand. Assisted customers in-store and supported stock management.
Customer Service & Kitchen Assistant
The Block
Jan 2018 - Jan 2021 (3 years)
Served customers, prepared food and beverages, and maintained hygiene standards. Performed cashier duties and assisted with kitchen operations.
Customer Service
The Full Moo
Jan 2018 - Jan 2019 (1 year)
Operated a solar-powered ice cream boat, serving large volumes of customers. Handled cash, prepared orders, restocked supplies, and ensured cleanliness.
Education
Degrees, certifications, and relevant coursework
University of Salford
Bachelor of Arts, Film Production
Earned a BA (Hons) in Film Production from the University of Salford in 2024.
York College
A Levels, General Studies
Completed A Levels in French, Film Studies, Media Studies, Fine Art, and Psychology at York College in 2018.
Millthorpe School
GCSE, General Studies
Completed 9 GCSEs including Triple Science, English, English Literature, French, Maths, PE, Art, and RE at Millthorpe School.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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