Gift eyam
@gifteyam
Lead Communication Specialist at CALL GURUS who increased scheduled consultations with licensed agents by 40%.
NigeriaWhat I'm looking for
At CALL GURUS, I qualified leads seeking whole life insurance and transferred suitable prospects to licensed agents or scheduled follow-up appointments. I developed rapport during initial calls, contributing to a 40% increase in scheduled consultations.
Previously, I qualified health insurance leads at United Health Care and generated sales leads at ADT SECURITY, where strategic cold calling and telemarketing increased daily leads by 20%. I also provided technical assistance at MTN NIGERIA, troubleshooting hardware, software, and network issues.
Experience
Work history, roles, and key accomplishments
Lead Communication Specialist
Call Gurus
Mar 2026 - Sep 2026 (6 months)
Handled over 500 inbound and outbound calls daily to qualify leads for whole life insurance policies. Developed strong client rapport, leading to a 40% increase in scheduled consultations with licensed agents.
Telemarketer/Customer Care Representative
United Health Care
Jan 2024 - Feb 2025 (1 year 1 month)
Made over 700 inbound and outbound calls daily to prospects, explaining health insurance products and qualifying leads. Transferred qualified leads to licensed agents for closing.
Lead Communication Specialist
ADT Security
Jan 2022 - Dec 2022 (11 months)
Generated sales leads and identified customer needs to achieve satisfaction. Increased daily sales leads by 20% through strategic cold calling and telemarketing.
Administrative Assistant
Seat of Wisdom
Feb 2021 - Dec 2021 (10 months)
Generated leads and provided ongoing customer support to ensure satisfaction. Negotiated sales agreements and closed deals to meet revenue targets.
Provided technical assistance and resolved hardware, software, and network issues. Installed and configured computer software and peripherals to ensure optimal performance.
Education
Degrees, certifications, and relevant coursework
Cross River University of Technology
Bachelor of Linguistics and Communication, Linguistics and Communication
Bachelor's degree in Linguistics and Communication from Cross River University of Technology, completed in 2024.
AP Tech
Diploma, Data Processing and Computer Applications
Diploma in Data Processing and Computer Applications from AP Tech, completed in 2018.
Divine International Academy
West African Senior School Certificate, General Studies
Completed secondary education with West African Examinations Council (WAEC) certification in 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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