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Giega Patricia Autentico

@giega_

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Customer service representative specializing in chat, email, and inbound support.

Philippines

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What I'm looking for

I seek a customer-facing role where I can use my chat and email support skills, solve problems empathetically, work in a collaborative team, and grow into higher-responsibility support roles.

I am a Customer Service Representative with one year of call center experience focused on chat, email, and inbound support, known for strong English grammar and efficient issue resolution.

I maintain high-quality customer interactions, manage multiple inquiries simultaneously, and meet performance targets; I type at 62 WPM with high accuracy and have experience creating customer databases and keeping accurate records.

I hold a Management Accounting degree from University of Negros Occidental-Recoletos and certifications including TESDA NCII in Contact Center Services and CEFR C2 in Listening & Grammar/Vocabulary.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

PanAsiatic Solutions

May 2023 - May 2025 (2 years)

Provided inbound chat, email, and phone support, creating a new customer database and resolving inquiries promptly while maintaining accurate interaction records and meeting performance targets.

Email Support Inbound Written Communication Data Entry Time Management Microsoft Office Customer Relationship Management