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Gibson Kabugi

@gibsonkabugi

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Senior IT Operations and Support Engineer specializing in SaaS, endpoint management, and SharePoint automation.

Kenya

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What I'm looking for

I seek a remote-first role where I can lead IT operations, drive automation, enforce security compliance, mentor teams, and scale SaaS and endpoint solutions.

I am a Senior IT Operations and Support Engineer with 10+ years delivering IT infrastructure management, SaaS administration, and macOS/Windows endpoint support across Africa and global teams.

I have administered Google Workspace, Okta, Microsoft 365, Intune, and Azure while supporting 2,000+ users across 12 countries and leading SharePoint automation projects that streamlined workflows.

I mentor and coach in-country IT staff, standardize support and compliance, and drive automation that reduces manual work and escalations.

I thrive in remote-first, fast-paced environments where I align IT operations with strategic organizational goals, manage budgets and procurement, and deliver measurable improvements in efficiency and security.

Experience

Work history, roles, and key accomplishments

Current

Lead Consultant

Current

SeePU Solutions

Jan 2019 - Present (6 years 8 months)

Provided IT consultancy on cloud infrastructure, SaaS administration, cybersecurity and SharePoint automation for SMEs and NGOs, designing scalable operations and mentoring distributed support teams.

Cloud Infrastructure SaaS Administration Cybersecurity SharePoint Power Automate IT Operations Team Leadership

Regional IT Support Analyst

Elizabeth Glaser Pediatric AIDS Foundation

Oct 2024 - Mar 2025 (5 months)

Supported 2,000+ users across 12 African countries with Tier 1 and Tier 2 IT operations, administering Google Workspace, Okta, Intune and Zoom while leading SharePoint automation projects that streamlined regional workflows.

Google Workspace Okta Intune Endpoint Security Zoom MacOS Windows IT Support

Senior IT Officer

Elizabeth Glaser Pediatric AIDS Foundation

Apr 2020 - Sep 2024 (4 years 5 months)

Managed IT support for 500+ users across multiple countries, administering Microsoft 365 and SharePoint, enforcing cybersecurity and compliance frameworks, and supervising IT recruitment and budgets.

SharePoint Cybersecurity Team Leadership Procurement Azure Endpoint management Compliance

IT Officer

Elizabeth Glaser Pediatric AIDS Foundation

May 2016 - Apr 2020 (3 years 11 months)

Delivered full-spectrum IT support including network and server troubleshooting, led migration efforts to Azure cloud and supported infrastructure scaling and procurement decisions.

Azure Networking Troubleshooting Procurement Windows MacOS

IT Support Officer

International NGO Safety Organization

Jun 2015 - Apr 2016 (10 months)

Installed and maintained IT infrastructure for field offices and provided Tier 1 and Tier 2 support to ensure system uptime and user satisfaction.

Tier 1 Support User Training Windows MacOS

Data Management Assistant

Merlin UK & Oxfam GB

Jan 2011 - Jan 2013 (2 years)

Supported emergency response programs with data management and system monitoring, ensuring field data accuracy and maintaining reporting tools during humanitarian operations.

Data Management Monitoring Reporting Tools Field Support System Monitoring Excel