At Ricoh, I provide L2 service desk support for a multinational manufacturing, R&D, and automated warehouse site. I manage incidents and requests through ServiceNow, troubleshoot endpoints and peripherals, and support switches, SD-WAN, access points, firewalls, fiber optics, and Cisco CUCM telephony.
I've documented an inherited multinational network, isolated fiber faults, and built PowerShell automation to extract Canon printer counters through web scraping. Earlier in my career, I worked in software development using C#, ASP.NET, MVC, PHP, JavaScript, HTML, and CSS.
