At Publicis Sapient Italy, I managed and resolved over 4,000 technical tickets, from front-end bugs to complex system integration issues, while maintaining high SLA compliance in Jira.
I also architected and maintained enterprise lead-generation popups and web assets for major European markets, contributing to millions of euros in revenue.
My hands-on network and security projects include a site-to-site IPsec VPN and work on access-layer security and incident response. I hold CompTIA Security+, CCNA, Jamf Certified Associate, and CompTIA Network+ certifications.
