Gia Landreneau
@gialandreneau
I coordinate high-volume claims, records, and time-sensitive operations with accuracy.
What I'm looking for
I'm currently managing a high-volume caseload at Farmers Insurance, reviewing claim documentation, investigating files, maintaining compliant electronic records, and coordinating with customers, repair facilities, and internal teams to support timely resolutions.
My background spans administrative support at PSG Communications and multi-agency dispatch operations with Lee's Summit, Pleasant Valley, and Independence Police Departments. I've maintained detailed records and logs, trained new hires, supported payroll and employee documentation, and improved communication workflows in fast-paced, deadline-driven environments.
Experience
Work history, roles, and key accomplishments
Regional Claims Owner I
Farmers Insurance
May 2026 - Present (4 months)
Manage a high-volume caseload by prioritizing competing deadlines while maintaining accurate records. Review claim documentation, investigate files, and maintain detailed electronic records in compliance with company policies.
Administrative Assistant
PSG Communications
Dec 2019 - Present (6 years 9 months)
Maintain organized digital and physical records. Assist with payroll processing, employee documentation, and confidential administrative tasks while ensuring accuracy and organization.
Dispatcher and Trainer
Lees Summit Police Department
Oct 2023 - Apr 2026 (2 years 6 months)
Coordinate real-time, multi-agency operations ensuring accurate communication and rapid decision-making. Train and onboard new hires, providing structured guidance on systems, procedures, and communication standards.
Dispatcher
Pleasant Valley Police Department
Nov 2022 - Oct 2023 (11 months)
Managed multi-agency dispatch operations supporting three police agencies, fire and EMS services while maintaining accurate documentation and coordinating cross-department communication to ensure operational continuity.
Dispatcher
Independence Police Department
Feb 2022 - Oct 2022 (8 months)
Managed dispatch operations, ensuring accurate communication and rapid decision-making. Maintained accurate documentation and detailed logs while ensuring compliance with departmental reporting standards.
Education
Degrees, certifications, and relevant coursework
Blue Springs High School
High School Diploma, General Studies
2016 - 2020
Completed high school education at Blue Springs High School from 2016 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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