Open to opportunities

Jeff Hokanson

@jeffhokanson

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Detail-oriented claims adjuster with 5+ years of experience.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in claims adjusting.

I am a dedicated professional with over five years of experience in claims adjusting, specializing in auto and residential property claims. My journey began with a Bachelor’s Degree in Business Communication from Arizona State University, which laid the foundation for my effective communication skills. I have honed my expertise at USAA and Farmers, where I coordinated and maintained business relationships with clients, agents, and medical providers, ensuring fair and accurate claims compensation.

During my tenure, I have demonstrated my ability to analyze complex data, including contractor estimates and medical reports, to evaluate damages and negotiate liability effectively. My experience in the United States Army National Guard as a Multichannel Transmission Systems Operator/Maintainer has further enhanced my leadership skills and ability to work under pressure. I am self-motivated and organized, having successfully adapted to remote work during the COVID-19 pandemic while continuing to support my team and train new employees.

Experience

Work history, roles, and key accomplishments

Auto Injury Adjuster

USAA

Sep 2024 - Present (9 months)

Currently manages auto injury claims, ensuring fair and accurate compensation. Coordinates with various stakeholders including clients, attorneys, and medical providers.

Documentation Negotiation

Residential Property Adjuster

Farmers

Nov 2021 - Present (3 years 7 months)

Managed residential property claims, coordinating with clients, agents, and contractors to ensure accurate compensation. Analyzed policy, reports, and evidence to evaluate damages and negotiate liability, communicating outcomes clearly and professionally.

Documentation Negotiation Claims

Auto Injury Adjuster

USAA

Feb 2020 - Present (5 years 4 months)

Managed auto injury claims, ensuring fair and accurate compensation. Coordinated with various stakeholders including clients, attorneys, and medical providers.

Documentation Negotiation

Multichannel Transmission Systems Operator/Maintainer

United States Army National Guard

Jul 2016 - Present (8 years 11 months)

Supervised, installed, operated, and performed unit level maintenance on multichannel line-of-site & tropospheric scatter communications systems. Lead and supported numerous field missions, operating and performing preventive maintenance checks on assigned vehicles & generators.

COMSEC Devices OPSEC Field Operations Team Leadership

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor's Degree, Business Communication

Studied business communication, focusing on effective strategies and principles for various organizational contexts. Gained knowledge in areas such as organizational communication, public relations, and marketing communication.