At Foundever, I currently work as a Level 2 Social Media Specialist, assisting customers through Facebook, TikTok, X, and Instagram.
Before this role, I was promoted to Subject Matter Expert after one year. I supported teammates with process-related questions and handled supervisor calls and escalations.
As a Customer Support and Technical Support Agent at Foundever, I provided chat, email, and phone support, troubleshooting product issues and helping with order inquiries and warranty replacements.
At Alorica, I provided customer service on an international healthcare voice account, helping customers with policy information, healthcare inquiries, and issue resolution.
