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Giada de carloGC
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Giada de carlo

@giadadecarlo

Customer Care Specialist bridging genetics, microbiome wellness, and data-driven insights.

Spain
Message

What I'm looking for

I’m looking for a role where I combine genetics/microbiome-informed guidance with customer care and data insights. I want a fast-paced, international team that values empathy, scientific curiosity, and measurable impact on wellbeing.

I’m a Customer Care Specialist for Genetics & Health, supporting customers across their personalized health journey through genetics and personalized health services. I’m driven by the connection between gut microbiota, lifestyle, and overall wellbeing, combining a warm, empathetic approach with scientific curiosity.

My background spans scientific communication and client-centered wellbeing support, including Scientific Medical Representative work promoting probiotic and nutraceutical solutions with healthcare professionals. I’ve also strengthened my service mindset through international hospitality experience—guest assistance, front-desk operations, reservations, and collaboration in fast-paced, multicultural environments.

I’m currently building toward data-focused impact (Data analyst course: Henry, remote; dashboards and Python/SQL). With a Master in Nutrigenomics and personalized nutrition in progress, plus strong grounding in Food Science and Technology, I’m passionate about turning knowledge into guidance that helps people improve daily habits and long-term health.

Experience

Work history, roles, and key accomplishments

FI

Personalized Wellness Assistant

Figurella

Jan 2019 - Jan 2020 (1 year)

Provided personalized wellness and nutrition support for women, focusing on wellbeing, body confidence, and sustainable lifestyle habits. Supported clients across wellness and weight-management journeys with empathetic, client-centered communication in a premium environment.

NA

Nutrition Assistant

Naturhouse

Jan 2018 - Jan 2019 (1 year)

Delivered nutritional guidance and ongoing client follow-up focused on wellbeing and lifestyle improvements. Educated clients on healthy habits and probiotic supplementation while providing cross-cultural, emotionally intelligent support.

Education

Degrees, certifications, and relevant coursework

HE

Henry

Data Analyst Course, Data Analytics

Completed a Data Analyst course, building dashboards and working with Python/SQL for data analysis projects.

LB

Liceo Scientifico Polo Val Boite

High School Diploma, Scientific Studies

Completed scientific high school studies at Liceo Scientifico Polo Val Boite.

MN

Master in Nutrigenomics and personalized nutrition

Master’s Degree, Nutrigenomics and Personalized Nutrition

2026 -

Planned to start in October 2026 with a focus on nutrigenomics and personalized nutrition.

University of Udine (UNIUD) logoUU

University of Udine (UNIUD)

Bachelor’s Degree, Food Science and Technology

Earned a Bachelor’s Degree in Food Science and Technology and completed a thesis on the antioxidant activity of Hibiscus sabdariffa infusions using in vitro assays.

YT

Yoga Teacher Training

Yoga Teacher Training, Yoga & Mindfulness

Completed training focused on mindfulness, movement, and holistic wellbeing.

Tech stack

Software and tools used professionally

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