Giada de carlo
@giadadecarlo
Customer Care Specialist bridging genetics, microbiome wellness, and data-driven insights.
What I'm looking for
I’m a Customer Care Specialist for Genetics & Health, supporting customers across their personalized health journey through genetics and personalized health services. I’m driven by the connection between gut microbiota, lifestyle, and overall wellbeing, combining a warm, empathetic approach with scientific curiosity.
My background spans scientific communication and client-centered wellbeing support, including Scientific Medical Representative work promoting probiotic and nutraceutical solutions with healthcare professionals. I’ve also strengthened my service mindset through international hospitality experience—guest assistance, front-desk operations, reservations, and collaboration in fast-paced, multicultural environments.
I’m currently building toward data-focused impact (Data analyst course: Henry, remote; dashboards and Python/SQL). With a Master in Nutrigenomics and personalized nutrition in progress, plus strong grounding in Food Science and Technology, I’m passionate about turning knowledge into guidance that helps people improve daily habits and long-term health.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
TellmeGen
Jan 2026 - Present (5 months)
Provided customer care for genetics and personalized health services, assisting clients throughout the customer experience with guidance and support. Coordinated personalized interactions in a fast-paced, international environment.
Guest Experience Support
International Hospitality Experience
Jan 2023 - Jan 2025 (2 years)
Delivered warm, empathetic guest assistance in premium, fast-paced hospitality environments. Supported personalized customer experience and collaborated with teams in international settings.
Scientific Medical Representative
CadiGroup Spa
Jan 2020 - Jan 2022 (2 years)
Conducted scientific communication with healthcare professionals focused on microbiome and digestive health. Promoted probiotic and nutraceutical solutions while maintaining relationship management and ongoing training.
Personalized Wellness Assistant
Figurella
Jan 2019 - Jan 2020 (1 year)
Provided personalized wellness and nutrition support for women, focusing on wellbeing, body confidence, and sustainable lifestyle habits. Supported clients across wellness and weight-management journeys with empathetic, client-centered communication in a premium environment.
Nutrition Assistant
Naturhouse
Jan 2018 - Jan 2019 (1 year)
Delivered nutritional guidance and ongoing client follow-up focused on wellbeing and lifestyle improvements. Educated clients on healthy habits and probiotic supplementation while providing cross-cultural, emotionally intelligent support.
Education
Degrees, certifications, and relevant coursework
Henry
Data Analyst Course, Data Analytics
Completed a Data Analyst course, building dashboards and working with Python/SQL for data analysis projects.
Liceo Scientifico Polo Val Boite
High School Diploma, Scientific Studies
Completed scientific high school studies at Liceo Scientifico Polo Val Boite.
Master in Nutrigenomics and personalized nutrition
Master’s Degree, Nutrigenomics and Personalized Nutrition
2026 -
Planned to start in October 2026 with a focus on nutrigenomics and personalized nutrition.
University of Udine (UNIUD)
Bachelor’s Degree, Food Science and Technology
Earned a Bachelor’s Degree in Food Science and Technology and completed a thesis on the antioxidant activity of Hibiscus sabdariffa infusions using in vitro assays.
Yoga Teacher Training
Yoga Teacher Training, Yoga & Mindfulness
Completed training focused on mindfulness, movement, and holistic wellbeing.
Availability
Location
Authorized to work in
Job categories
Skills
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