At Siha Health & Wellness, I designed the operation from the ground up, starting with Excel-based workflows for claims, policy administration, and finance before leading their transformation into a proprietary digital platform. I now lead a 20-person team and manage a nationwide provider network, processing claims and cashless requests while sustaining a 98% client renewal retention rate.
I introduced an image-hashing detection system that recovers funds associated with fraud, duplicate billing, and documentation errors. I also designed and built the Siha App, and I'm leading the next phase of back-office, CRM, call center, and Power BI implementations.
At Naya Jeevan, I led the move from manual claims processing to NayaCMS, which serves five teams and processes more than 8,000 records monthly. The change reduced claims turnaround from 22 working days to seven, and I introduced Power BI and automated invoice workflows while also taking on server and email administration.
Earlier, at TPL Life Insurance Limited, I managed a Micro Insurance portfolio issuing more than 4,000 policies weekly and reduced turnaround from five working days to two. At Jubilee Life Insurance Company Ltd., I proposed and helped implement the Hospital Portal, cutting approval turnaround from hours to under one hour.
