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abeer hussain

@abeerhussain

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I improve insurance operations through claims management, Excel automation, and compliant customer service.

Pakistan

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What I'm looking for

I'm looking for an operations, claims, or reporting role where I can improve service delivery, automate reporting, strengthen compliance, and use Excel, Power BI, and SQL to improve efficiency and customer experience.

I'm currently improving policy administration, complaint resolution, and operational reporting at IGI Life Insurance. I automate MIS reports and dashboards in advanced Excel to support management decisions and service performance.

Across Askari Life Assurance, GBA Services, and Jubilee Life Insurance, I've managed claims, surrenders, maturity payments, AML and Verisys checks, and customer escalations. I've reduced report-generation time by 51% through Excel automation and process more than 500 financial transactions monthly with zero discrepancies.

Experience

Work history, roles, and key accomplishments

Current

Senior Operations Officer

Current

IGI Life Insurance

Apr 2026 - Present (6 months)

Oversee day-to-day operational activities, policy administration, and complaint resolution, ensuring compliance and service quality standards. Prepare and automate MIS reports and dashboards using advanced MS Excel to monitor operational performance and support management decision-making.

Excel MIS Reporting Dashboard Automation Customer Escalation Management Cross functional Coordination Compliance Service quality Data Analysis Power BI SQL

Executive Officer

Askari Life Assurance

Jan 2025 - Apr 2026 (1 year 3 months)

Processed claims from initiation to payout, ensuring thorough documentation review and compliance with internal policies and SLAs. Conducted in-depth assessments of claim submissions, identifying fraudulent activity and collaborating with internal teams to mitigate risks.

Claims Management Claims Processing Eligibility Verification Fraud Detection Regulatory Compliance Audit performance reporting Teamwork Mentorship Continuous Improvement

Bancassurance Officer

GBA Services Private Ltd

Sep 2022 - Mar 2025 (2 years 6 months)

Managed workflow for surrender, maturity, refund, and loan activities, ensuring compliance with AML and Verisys standards. Processed maturity claims, partial withdrawals, and full surrenders efficiently.

AML Compliance Verisys Surrenders Maturity Claims Partial Withdrawal Loan Operations Refund Processing Workflow Management

Office Assistant

Jubilee Life Insurance Ltd

Jan 2019 - Sep 2022 (3 years 8 months)

Oversaw the end-to-end workflow of policy surrenders, including AML and Verisys checks, and approved direct transfer payments. Handled maturity claims, partial withdrawals, full surrenders, and auto adjustments with accuracy and adherence to company policies.