Open to opportunities

Ghada Hassien

@ghadahassien

Message

Organized professional with strong communication and problem-solving skills.

Morocco

Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth.

I am an organized and people-oriented professional with a solid background in administrative support and customer-facing roles. My experience spans various positions, including my current role as a Client Care Assistant at Nova Assist, where I provide front-line support to customers in both English and French. I am known for my patience, attention to detail, and commitment to helping clients effectively.

Throughout my career, I have developed strong communication and problem-solving skills, which I am excited to bring to dynamic teams. My previous experience as a Retail Sales & Customer Advisor at Le Mondo Boutique allowed me to thrive in a fast-paced environment, assisting clients with their purchases and ensuring a positive shopping experience. I also supported the day-to-day operations as an Administrative Assistant at Alpha Office Services, where I honed my organizational skills and attention to detail.

Experience

Work history, roles, and key accomplishments

Client Care Assistant

Nova Assist

Jan 2022 - Present (3 years 5 months)

Provided front-line support to customers via email and chat in English and French. Handled refund requests, account updates, and product issues while maintaining a positive and helpful tone. Ensured accurate reporting and escalated recurring technical problems to senior staff.

Customer Support Email Communication Chat Support Account Management Customer Escalation

Retail Sales & Customer Advisor

Le Mondo Boutique

Jan 2020 - Present (5 years 5 months)

Worked in a fast-paced retail environment assisting clients with purchases, returns, and product selection. Maintained clean displays, managed daily cash handling, and provided service in both French and English. Helped train new employees on store procedures.

Cash Management

Administrative Assistant

Alpha Office Services

Jan 2018 - Present (7 years 5 months)

Supported the day-to-day operations of a small office by handling calls, scheduling meetings, and managing documentation in French and English. Assisted with translation tasks and basic data entry. Maintained physical and digital filing systems with attention to accuracy.

Administrative Support Office Management Meeting Management Document Management Data Entry Digital Filing Systems

Education

Degrees, certifications, and relevant coursework

OFPPT – Rabat Yacoub El Mansour

Technicien Spécialisé en Gestion Administrative, Gestion Administrative

Studied administrative management at OFPPT – Rabat Yacoub El Mansour from 2015 to 2017. Gained expertise in various administrative tasks and procedures.

Cambridge Campus Rabat

Certificate, English Language

Obtained an English Language Certificate from Cambridge Campus Rabat between 2012 and 2014. Focused on developing proficiency in the English language.