Gevorg Gasparyan

Design and build production multi-agent AI systems for customer-care workflows using LangGraph and Claude Agent SDK. Deliver bespoke AI integrations inside custom Zendesk applications and tailored Help Centers for enterprise clients.

Built and customized Zendesk CRM applications and Help Centers, coding client-specific functionality and ensuring clean integration with existing support workflows. Owned post-implementation support, triaging client queries and resolving technical issues in live environments.

Built backend services for patient-facing apps and a clinic staff portal, implementing appointment booking, doctor availability, and test-result delivery. Developed specimen-collection tracking and automated cryo-tank management for regulated clinical workflows.

Developed features for an equity capital markets platform, publishing golden-source deal data from banks to institutional investors. Built a customizable real-time market-activity overview and contributed to ECM workflows engineered for regulatory compliance.

Built and maintained an admin panel and white-label e-commerce platform for product ordering and delivery. Implemented and streamlined the ordering-and-delivery pipeline, delivering GraphQL APIs backed by PostgreSQL with Redis caching and RabbitMQ messaging.

Built idea submission, voting, and collaboration features for an innovation-management platform. Implemented real-time collaboration with Socket.io, plus authentication and data-management layers, delivering UI on Material-UI and Ant Design.

Completed an intensive program in Advanced JavaScript, Node.js, Express.js, and MySQL, gaining practical web development skills.

Pursued a Bachelor of Science in Mathematics and Computer Science, building a strong foundation in mathematical theory and computational methods.