Gesenia Vale
@geseniavale
Sales and account management leader who drives revenue, retention, and customer success.
What I'm looking for
I’m a results-driven Sales, Account Management, and Customer Success professional with 11+ years of experience exceeding revenue goals and building high-performing customer relationships in fast-paced, KPI-driven environments.
I generate $1M+ annually and consistently surpass performance expectations and operational benchmarks. In my most recent role, I’ve managed a high-volume inbound and outbound sales pipeline remotely, earning “Top Performer — 2023 & 2024” with national top rankings.
Through consultative selling and virtual consultations, I focus on financing solutions, customer education, and long-term relationship building. I’ve exceeded $1.5M clinic targets and used Salesforce CRM, Google Workspace, 8x8, and CredCompare daily to drive conversion, productivity, and revenue results.
I also bring leadership depth from managing clinics and coaching teams—promoting to Clinic Manager and serving as a Clinic Manager Trainer for KPI coaching and operational performance management. Earlier, as Regional Sales Manager for the Sephora (Urban Decay) division, I supported sales growth across 25 retail locations through onboarding, coaching, and sales development focused on customer engagement.
Experience
Work history, roles, and key accomplishments
Treatment Specialist
LaserAway
Jan 2025 - Present (1 year 6 months)
Managed a high-volume inbound and outbound sales pipeline in a KPI-driven remote environment, consistently exceeding conversion, productivity, and revenue goals. Generated $1M+ annually and conducted virtual consultations focused on financing solutions, customer education, and long-term retention using Salesforce CRM and related tools.
Exceeded annual clinic revenue expectations from 2021–2025 against a $1.5M yearly target, generating $1M+ annually while outperforming projected business goals. Promoted to Clinic Manager and trained leaders on KPI coaching, leadership development, and consultative upselling, driving upsell performance from 96%–303%.
Regional Sales Manager
Urban Decay Cosmetics
Jan 2015 - Jan 2020 (5 years)
Oversaw sales growth and strategic partnerships across 25 Sephora retail locations in the Chicago region. Led onboarding, coaching, and sales development initiatives to improve customer engagement and drive regional brand and revenue performance.
Education
Degrees, certifications, and relevant coursework
Columbia College Chicago
Undergraduate Studies
Completed undergraduate studies at Columbia College Chicago.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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