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GERSHON KINYILI

@gershonkinyili

Virtual Administrative Assistant and customer support professional with production experience at Coninx Industries Ltd. and a 21% customer satisfaction improvement.

Kenya

Message

What I'm looking for

I'm seeking a remote Administrative Assistant or Customer Service role where I can apply my experience in client relationship management, virtual administration, customer support, and operational coordination.

At Coninx Industries Ltd., I managed B2B customer communications and resolved product enquiries and service issues, contributing to a 21% improvement in customer satisfaction. I also monitored production workflows and helped improve operational efficiency by 19%.

At Coninx Industries Ltd., I conducted quality control inspections that reduced production defects by 13%, and operated industrial injection moulding equipment in line with safety and quality standards. I coordinated production activities with engineering and administrative teams.

I'm pursuing a Bachelor of Science in Mathematics & Computer Science at Jomo Kenyatta University of Agriculture and Technology and completed the ALX Africa Virtual Assistance Certificate in 2026. I’m seeking to apply my virtual administration and customer support experience in a remote role.

Experience

Work history, roles, and key accomplishments

Production & Customer Support Assistant

Coninx Industries Ltd.

Jan 2020 - Dec 2022 (2 years 11 months)

Optimised structural plastic production processes, improving operational efficiency by 19% and contributing to a 21% improvement in customer satisfaction. Conducted quality control inspections that reduced production defects by 13%.

Process Optimization Customer Support Quality Assurance Workflow Coordination Technical Support Data Analysis Communication Skills

Mechanical Engineering Intern (Customer Support)

Sohan Singh Josh & Sons Ltd.

Jun 2019 - Dec 2019 (6 months)

Operated production lathe machinery to manufacture precision-engineered components, improving machining efficiency by 9%. Designed mechanical components using AutoCAD, reducing design revision requests by 17%.

Autocad Machining Quality Assurance Technical Documentation Customer Support Collaboration

Customer Service Virtual Job Simulation

Forage Academy

Sep 2026 - Present (1 month)

Engaged in realistic client service scenarios within a simulated financial institution, applying active listening and empathy to resolve account access issues and deliver informed responses.

Customer Service Communication Skills Active Listening Empathy Digital Navigation Decision making