Looking for a job

Gerry Gotama

@gerrygotama

People development and customer experience professional at Ludoria Space & Resto, growing monthly sales from IDR 60M to IDR 200M.

Indonesia

Message

At Ludoria Space & Resto, I manage people operations for a 21-person team and develop customer relationship and retention initiatives. I’ve contributed to commercial strategy as monthly sales increased from approximately IDR 60M to IDR 200M since opening.

At Hello Cafe & Boardgame, I built a boardgame teaching framework and designed staff training and competency assessments. I also managed recruitment and supported community events centered around Magic: The Gathering and Dungeons & Dragons.

Experience

Work history, roles, and key accomplishments

Current

Founder & Management Team

Current

PT. Maju Dulu Mikir Nanti (Ludoria Space & Resto)

Jul 2025 - Present (1 year 3 months)

Manage people operations for a 21-person team, covering recruitment, scheduling, attendance, payroll, and employee management. Develop customer relationship and retention initiatives, contributing to monthly sales growth from approximately IDR 60M to IDR 200M.

People Operations Recruitment Scheduling Payroll Customer Relationship Management Customer Retention Upselling Pricing Strategy Commercial Strategy Event Management Community Engagement

People Development & Customer Experience Lead

PT. Karya Anugrah Utama Cemerlang (Hello Cafe & Boardgame)

Dec 2017 - Sep 2025 (7 years 9 months)

Spent 7 years in a boardgame-focused hospitality environment, including 5 years as part of the management team, serving approximately 800–1,200 customers per month. Built a boardgame teaching framework, designed staff training and competency assessments, and managed end-to-end recruitment.