German Hernández
@germanhernndez
I build profitable BPO and AI-powered customer experience solutions.
HondurasWhat I'm looking for
I've led BPO operations at Knoah Solutions, 24-7 Intouch, and Crescendo, managing Team Leaders, frontline associates, client reporting, quality governance, payroll, billing, and KPI improvement.
At Crescendo, I owned account financial performance, protected gross margins, optimized operational costs, and aligned service delivery with client strategy through business reviews and continuous process improvement.
As a Customer Solutions Consultant, I design CX solutions that combine human support, AI-driven technologies, agentic workflows, and automation. I build pricing proposals and gross-margin forecasts, identify high-impact AI opportunities, and finalize MSAs, SOWs, and Service Orders aligned with commercial and SLA commitments.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Knoah Solutions
Jan 2018 - Mar 2019 (1 year 2 months)
Handled incoming calls, emails, and chats in a technical support setting. Escalated customer interactions and provided advanced technical support (L2).
Education
Degrees, certifications, and relevant coursework
Instituto Gran Comisión
High School Diploma, Sciences and Arts
Completed high school education with a diploma in Sciences and Arts.
Universidad Nacional Autónoma de Honduras
Bachelor's Degree, Computational Systems Engineering
Pursued a Bachelor's degree in Computational Systems Engineering.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring German?
You can contact German and 90k+ other talented remote workers on Himalayas.
Message GermanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
