Looking for a job

gerardo perez

@gerardoperez1

Message

I deliver bilingual technical support, accurate data entry, and operational reporting for BPO teams.

Colombia

Message

What I'm looking for

I'm seeking better opportunities where I can maximize my experience in management and program development while continuing to deliver strong bilingual customer support and information-control work.

I've supported customers at Westgate Resorts, Atlantic International BPO, and Quantica BPO, resolving issues through active listening, clear communication, and practical solutions.

Over more than eight years in BPO, I've handled high volumes of service and data-entry work, maintained data confidentiality, and used Office 365, advanced Excel macros, and beginner Python to support management and information control.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Specialist

Current

Westgate Resorts

Competent in entering and verifying data accurately and efficiently. Experienced in maintaining data confidentiality and meeting tight deadlines.

Data Entry Data Verification Confidentiality Time Management

Bilingual Technical Service Agent

Quantica BPO

Provided prompt and accurate assistance in Spanish. Resolved customer complaints and issues by actively listening and finding appropriate solutions, and used strong communication skills to explain product features and promote sales opportunities.

Customer Service Problem Solving Active Listening Communication Skills Sales

Bilingual Technical Service Agent

Atlantic International BPO

Resolved customer complaints and issues by actively listening and finding appropriate solutions. Collaborated with team members to ensure seamless support and achieve customer satisfaction.

Customer Service Problem Solving Active Listening Teamwork