Geraldine Tongco
@geraldinetongco
I build telecom and AI products from roadmap to launch.
FranceWhat I'm looking for
At Monaco Telecom, I drive B2B product strategy and roadmap definition across eSIM, mobile, broadband, voice, and cloud offerings. I align network capabilities, technical readiness, and commercial needs for new products.
Previously, I launched chatbot self-service functions for returns and cancellations at Lazada, led the AI platform roadmap, and managed 3 full-time and 13 contractual AI Trainers. My work contributed to a 95% chatbot resolve rate, reducing customer care operational costs.
I've also launched Voice over LTE, Voice over WiFi, and an Apple Watch Series 7 eSIM pairing product at Globe Telecom. Across Amadeus, Globe, Smart Communications, and Phil-Data, I've combined product lifecycle management, data governance, network planning, and stakeholder collaboration.
Experience
Work history, roles, and key accomplishments
Evaluate and annotate AI model responses, identifying UI elements and interpreting user workflows with precision. Complete structured annotation and data review tasks across various web applications.
B2B Product Manager
Monaco Telecom
Jan 2026 - Present (9 months)
Driving B2B product strategy and defining the product roadmap across eSIM, mobile, broadband, voice, and cloud products. Collaborating with internal stakeholders to align technical and commercial readiness of new products.
Maintained integrity of master product data to ensure correct product profitability reporting and revenue recognition. Owned the product portfolio master data and data governance, and secured requirements for product billing requests.
Assessed and prioritized partner opportunities based on strategic management, business opportunity, and risk. Facilitated contracts' life cycle in collaboration with Legal and Finance, and supported product transitions and price negotiations.
AI Product Manager, Team Lead
Lazada
May 2021 - Aug 2022 (1 year 3 months)
Successfully launched new self-service functions for returns and cancellations on the chatbot. Led product road mapping for the AI platform and managed a team of AI Trainers.
Product Manager
Globe Telecom
Oct 2019 - Apr 2021 (1 year 6 months)
Developed the product roadmap for new and emerging technologies. Launched new services and products in coordination with business and technical stakeholders, and orchestrated end-to-end solutions to improve existing products.
Microsoft Azure Partner Seller
Phil-Data
Oct 2018 - Sep 2019 (11 months)
Provided Microsoft Azure solutions to specific customer concerns and conducted product roadshows. Liaised with Microsoft Philippines for market planning and goal setting, and supported Account Managers in client retention.
Network Engineer, Core Planning
Smart Communications
Dec 2015 - Jan 2018 (2 years 1 month)
Created technical plan and roadmap for HLR/HSS network subscriber database. Participated in capacity planning exercises and engaged with vendors for network solutions, conducting RFIs, solution reviews, and POCs.
Education
Degrees, certifications, and relevant coursework
Audencia Business School
MSc in Management – Engineering, Management – Engineering
2022 - 2024
MSc in Management – Engineering from Audencia Business School, a top French business school, from 2022 to 2024.
De La Salle University
MSc in Marketing Communications, Marketing Communications
2021 - 2022
MSc in Marketing Communications from De La Salle University from 2021 to 2022.
National Philippine Board Exam
Licensed Electronics Engineer, Electronics Engineering
Licensed Electronics Engineer certification from the National Philippine Board Exam.
De La Salle University
BS in Electronics Engineering, Electronics Engineering
2010 - 2015
BS in Electronics Engineering from De La Salle University, a Center of Excellence in Engineering, from 2010 to 2015.
Alibaba Intelligent Services Division
Certificate of AI Trainer (Advanced), AI Training
Certificate of AI Trainer (Advanced) from Alibaba Intelligent Services Division.
Le Wagon
Introduction to UX/UI, UX/UI
Introduction to UX/UI course from Le Wagon.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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