George Karaste

I'm George Karastergios, a dedicated customer support specialist with over four years of experience in delivering exceptional service in remote environments. My journey began at Blueground, where I honed my skills as a Client Experience Coordinator, managing tenant relations and ensuring compliance while boosting retention through effective communication. This role laid the foundation for my current position at Booking.com, where I provide full-cycle support for reservations and handle urgent travel issues across global time zones.

Throughout my career, I have maintained top-tier customer satisfaction metrics, demonstrating my ability to adapt communication styles to meet diverse customer needs. My proficiency in tools like Zendesk, Salesforce, and various CRM systems has enabled me to efficiently resolve high-volume queries and manage escalations. I thrive in high-pressure situations and am passionate about delivering empathetic service across multiple channels, including email, phone, and chat.

As I look to the future, I am eager to join a global company where I can continue to grow and contribute to a mission-driven team. I am particularly interested in roles that allow me to leverage my skills in conflict resolution and customer support to create positive experiences for clients worldwide.