Genirose Aberia
@geniroseaberia
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a motivated customer service representative with experience in various roles within the industry. My journey began in 2020 at Csr Marketing, where I honed my skills in customer interaction and problem-solving. I have since worked with reputable companies such as Teleperformance and IQOR, where I further developed my expertise in handling customer inquiries and providing exceptional service.
Throughout my career, I have consistently aimed to create positive experiences for customers while contributing to team success. I am passionate about working in environments that foster growth and encourage the utilization of my skills. I believe that effective communication is key to building strong relationships with clients and colleagues alike.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IQOR Philippines
Aug 2023 - Present (1 year 10 months)
Served as a Customer Service Representative for Metro by T-Mobile, assisting customers with their mobile service needs. Resolved technical issues and provided information on products and services.
Customer Service Representative
Teleperformance Philippines
May 2022 - Present (3 years 1 month)
Provided customer service support for a healthcare account, addressing patient inquiries and resolving issues. Maintained accurate records of customer interactions and ensured compliance with healthcare regulations.
CSR Marketing
Clark Majestic Pampanga
Jan 2020 - Present (5 years 5 months)
Managed customer service inquiries and provided support to clients. Assisted with marketing initiatives to promote company services.
Education
Degrees, certifications, and relevant coursework
Eastern Samar State University
Undergraduate
Attended Eastern Samar State University.
Golden Acres National High School
High School Diploma
Graduated from Golden Acres National High School.
San Miguel Elementary School
Elementary School Certificate
Attended San Miguel Elementary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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