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@geniroseaberia
Dedicated customer service representative with strong communication skills.
I am a motivated customer service representative with experience in various roles within the industry. My journey began in 2020 at Csr Marketing, where I honed my skills in customer interaction and problem-solving. I have since worked with reputable companies such as Teleperformance and IQOR, where I further developed my expertise in handling customer inquiries and providing exceptional service.
Throughout my career, I have consistently aimed to create positive experiences for customers while contributing to team success. I am passionate about working in environments that foster growth and encourage the utilization of my skills. I believe that effective communication is key to building strong relationships with clients and colleagues alike.
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Work history, roles, and key accomplishments
IQOR Philippines
Aug 2023 - Present (2 years 3 months)
Served as a Customer Service Representative for Metro by T-Mobile, assisting customers with their mobile service needs. Resolved technical issues and provided information on products and services.
Teleperformance Philippines
May 2022 - Present (3 years 6 months)
Provided customer service support for a healthcare account, addressing patient inquiries and resolving issues. Maintained accurate records of customer interactions and ensured compliance with healthcare regulations.
Clark Majestic Pampanga
Jan 2020 - Present (5 years 10 months)
Managed customer service inquiries and provided support to clients. Assisted with marketing initiatives to promote company services.
Degrees, certifications, and relevant coursework
Undergraduate
Attended Eastern Samar State University.
High School Diploma
Graduated from Golden Acres National High School.
Elementary School Certificate
Attended San Miguel Elementary School.
Software and tools used professionally
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