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Park User

@geniepark

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Global Customer Experience Strategy Manager transforming customer feedback into strategies.

South Korea

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What I'm looking for

I am seeking a role that values innovative customer strategies and offers growth opportunities.

I am a Global Customer Experience Strategy Manager with a proven track record of transforming customer feedback into actionable strategies. Currently, I lead initiatives at Spigen Korea, where I designed and implemented TQUENS, a customer review management platform that significantly reduced review monitoring lead time by over 80%. My role involves collaborating with development teams to integrate Amazon APIs, which has streamlined our global customer review data management processes.

My analytical skills allow me to assess new product performance through customer review data, and I create dynamic Looker Studio BI reports for company-wide distribution. I am passionate about leveraging technology to enhance customer satisfaction and have successfully managed the integration of TQUENS with Monday.com to provide critical insights that support organizational workflows. My previous experience as a Cabin Crew with Emirates has equipped me with exceptional customer service skills and the ability to work effectively in diverse environments.

Experience

Work history, roles, and key accomplishments

Current

Global CX Strategy Manager

Current

Spigen Korea

Mar 2021 - Present (4 years 3 months)

Designed and implemented TQUENS, an Amazon customer review management platform, reducing review monitoring lead time by over 80%. Collaborated with development teams to integrate Amazon APIs and analyzed customer review data to assess product performance, creating BI reports for distribution.

Data Analysis Looker Studio Project Management Zendesk Customer Experience Management Review Management Data Visualization

Cabin Crew

Emirates

Sep 2014 - Oct 2020 (6 years 1 month)

GCAA Cabin Crew licensed on Airbus 380 and Boeing 777, ensuring safety and comfort for customers from 160 nationalities. Delivered exceptional in-flight service and built strong customer relationships while promoting brand values.

Customer Service In Flight Service Teamwork Problem Solving Time Management Customer Relationship Management

Intern

Focus Research Company

Jul 2011 - Aug 2011 (1 month)

Organized consumer survey data and developed questionnaires for market surveys. Contacted clients in Korean and English, utilizing data to understand customer needs and assist in business decisions.

Market Research Consumer Insights Data Analysis Survey Design Team Collaboration