Park UserPU
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Park User

@geniepark

Global Customer Experience Strategy Manager transforming customer feedback into strategies.

South Korea

What I'm looking for

I am seeking a role that values innovative customer strategies and offers growth opportunities.

I am a Global Customer Experience Strategy Manager with a proven track record of transforming customer feedback into actionable strategies. Currently, I lead initiatives at Spigen Korea, where I designed and implemented TQUENS, a customer review management platform that significantly reduced review monitoring lead time by over 80%. My role involves collaborating with development teams to integrate Amazon APIs, which has streamlined our global customer review data management processes.

My analytical skills allow me to assess new product performance through customer review data, and I create dynamic Looker Studio BI reports for company-wide distribution. I am passionate about leveraging technology to enhance customer satisfaction and have successfully managed the integration of TQUENS with Monday.com to provide critical insights that support organizational workflows. My previous experience as a Cabin Crew with Emirates has equipped me with exceptional customer service skills and the ability to work effectively in diverse environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Ewha Womans University logoEU

Ewha Womans University

Bachelor of Arts, Consumer Studies

2009 - 2014

Studied Consumer Studies with a focus on professional English, gaining insights into consumer behavior and market dynamics.

Tech stack

Software and tools used professionally

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Park User - Global CX Strategy Manager - Spigen Korea | Himalayas