Genevieve Irechukwu
@genevieveirechukwu
I handle customer support, orders, payments, and e-commerce operations across chat, WhatsApp, and social messaging.
NigeriaWhat I'm looking for
I've run independent retail and digital commerce operations for five years, supporting customers through live chat, WhatsApp Business, and social media while handling more than 100 orders each month.
I manage payment checks, order tracking, fulfillment, deliveries, exchanges, complaints, and customer follow-ups. I also maintain daily sales and expense records in Google Sheets and create clear replies that reduce response time.
Alongside e-commerce support, I've coordinated property viewings and tenant communication, processed payments as a cashier, and managed stock and supplier coordination in kitchen operations. I'm looking for a remote Customer Support Specialist role where I can provide friendly, practical customer care.
Experience
Work history, roles, and key accomplishments
Property Owner & Leasing Coordinator
Independent Property Management
Answered inquiries from prospective tenants, arranged property viewings, and followed up with interested parties. Provided information on availability, rent, and requirements.
Founder & E-Commerce Operations Lead
Independent Retail & Digital Commerce
Managed e-commerce operations including customer support, order processing, and record keeping. Handled over 100 customer orders monthly and maintained sales records in Google Sheets.
Head Chef
Eleme Petrochemicals Company Limited
Managed daily kitchen operations and ensured food and service standards were met. Coordinated with suppliers and managed stock for daily service.
Cashier
Goodies Supermarket
Processed customer payments accurately and assisted with purchases. Monitored stock levels and reported items needing restocking.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Business Administration, Business Administration
Pursuing a Master of Business Administration with a focus on Business Communication and Customer Experience.
Yaba College of Technology
Higher National Diploma, Hotel and Catering Management
Earned a Higher National Diploma in Hotel and Catering Management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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