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Blessing Olusola

@blessingolusola2

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I resolve customer issues and coordinate orders, deliveries, and support across multi-channel customer journeys.

Nigeria

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What I'm looking for

I'm looking for remote or international customer support or customer success work where I can own customer issues, improve service experiences, manage order and delivery processes, and use CRM and ticketing systems.

I've supported customers across e-commerce, real estate, retail, fashion, aviation, beauty, and financial brands for more than three years. I manage customer journeys from inquiry and payment confirmation through order fulfillment, delivery tracking, and complaint resolution.

As a freelance Customer Support & Virtual Assistant, I provide chat, email, sales, and administrative support for multiple clients. Previously, at Amazing Grace Properties LLC, I coordinated property operations, tenant communications, maintenance scheduling, and vendor relationships remotely.

I also founded and managed Pure Bliss Store, where I handled fulfillment, dispatch coordination, supplier communication, and customer complaints. I use Salesforce, HubSpot, and Zoho to maintain accurate records, manage cases, and support responsive customer service.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Virtual Assistant

Current

Multiple Clients

Jan 2025 - Present (1 year 9 months)

Provided customer service, virtual assistant, and sales support to clients in real estate, retail, e-commerce, and gadget sales. Responded to customer inquiries via chat and email, processed orders, and coordinated delivery timelines.

Customer Service Virtual Assistant Sales Support Order Processing CRM Email Support Live Chat

Operations Coordinator

Amazing Grace Properties LLC

Jan 2023 - Jan 2025 (2 years)

Coordinated daily property management operations, managed tenant communications, scheduled maintenance, and liaised with contractors and vendors. Streamlined administrative processes to improve operational efficiency.

Property Management Tenant Communication Maintenance Scheduling Vendor Management Administrative Support Process Improvement

Founder & E-Commerce Manager

Pure Bliss Store

Jan 2022 - Jan 2024 (2 years)

Managed end-to-end order fulfillment, including customer communication, dispatch coordination, and delivery tracking. Resolved customer complaints and implemented solutions that improved repeat purchase rate.

Ecommerce Order Fulfilment Client Communication Dispatch Coordination Delivery Tracking Complaint Resolution Supplier Coordination

Customer Service Representative

Buno Stores

Jan 2020 - Jan 2021 (1 year)

Provided in-store and remote customer support, assisting customers with purchases and resolving complaints. Managed billing inquiries and ensured accurate transaction processing.

Customer Service In store Support Remote Support Complaint Resolution Billing Transaction Processing