At Bill Gosling Outsourcing, I managed voice and non-voice workflows, assigned daily tasks, and tracked outstanding activities to support operational targets. I also conducted quality reviews and coaching, and coordinated with clients through business reviews and regular updates.
At Promovere Servicing, I processed loan applications and documentation, supported customer inquiries, and completed compliance checks. Earlier, at Engage Outsourcing Worldwide, I handled loan processing and supported lead generation, prospect qualification, and customer outreach.
