Gena F

I've supported customer accounts, electronic records, and order processing across IntouchCX, Williams-Sonoma, Alorica, and Lowe's Home Improvement.

At IntouchCX, I updated customer accounts, processed requests, entered detailed CRM notes, and met quality and productivity standards in a high-volume virtual environment. At Williams-Sonoma, I processed orders, returns, and account requests while providing written and electronic customer assistance.

My work is grounded in accurate documentation, confidential-data handling, and independent computer-based work. I also bring healthcare documentation experience from Comfort Keepers and Calusa Harbour, where I maintained confidential electronic patient records.

I'm bilingual, authorized to work in the United States, and available for remote work focused on reliable back-office and customer-support operations.