Gel Adriano

Managed support for VIP and corporate housing clients, ensuring their requirements were addressed accurately and promptly. Coordinated unit readiness by overseeing cleanliness, inspections, inventory, and missing-item checks prior to VIP guest arrivals.

Managed escalated guest concerns during off-hours, utilizing training, sound judgment, and established empowerment guidelines to de-escalate situations and deliver appropriate resolutions. Identified concerns beyond her level of empowerment and ensured timely endorsement to the appropriate stakeholders while maintaining clear communication with the guest.

Assisted guests with unit-related concerns and service requests through phone and email. Coordinated with internal teams and stakeholders to resolve issues and ensure a smooth guest experience.

Audited customer interactions to ensure agents utilized available tools and resources to provide accurate and effective support. Delivered coaching and performance feedback based on quality audit findings.

Handled customer inquiries and concerns related to orders, deliveries, missing packages, and returns. Provided accurate resolutions while maintaining quality and customer service standards.

Assisted buyers and sellers with order-related inquiries and concerns through email support. Mediated between buyers and sellers to facilitate resolutions and address issues involving their orders.

Assisted customers with product activation and technical troubleshooting for phone, cable, and internet services. Diagnosed service-related issues and provided step-by-step solutions through phone support.

Monitored daily, weekly, and monthly production output to ensure targets aligned with order requirements. Coordinated production activities and ensured operators had the necessary raw materials and supplies for machine operations.

Calculated floor areas from architectural plans and prepared information for submission to Japan for client review.

Completed TESDA-accredited training in Computer Hardware Servicing from June to September 2015.

Pursued an Associate in Computer Technology degree from 2011 to 2013.

Completed secondary education at Cavite National High School in 2011.