Open to opportunities

Gedine Bonse

@gedinebonse

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Creative with a strong background in customer service.

United Kingdom

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What I'm looking for

I am looking for a role that values creativity and offers opportunities for growth.

I am a creative and proactive individual with a 2:1 Bachelor's degree in Product Design from the University of Northampton. My educational background has equipped me with a solid foundation in design principles, while my work experience has honed my skills in customer service and stakeholder collaboration. I thrive in fast-paced environments and am dedicated to delivering exceptional user-centered experiences.

In my recent role as a Fraud and Cyber Crime Advisor at Concentrix, I have successfully managed client relationships and exceeded weekly targets through meticulous attention to detail and excellent listening skills. My experience as a Tech Recruiter has further developed my ability to understand hiring needs and coach candidates effectively. I am passionate about championing best practices and ensuring that every interaction is engaging and accessible.

Experience

Work history, roles, and key accomplishments

Current

Fraud and Cyber Crime Advisor

Current

Concentrix

Dec 2022 - Present (2 years 7 months)

Took inbound calls from personnel or business and victims of fraud and cybercrime, including banking fraud and identity theft. Some reports were used in court cases, requiring meticulous attention to detail and excellent listening skills.

Fraud Detection Cybercrime Customer Support Data Entry CRM Systems

Tech Recruiter

Client Server

Jun 2022 - Dec 2022 (6 months)

Researched and actively recruited passive candidates, coaching them on resume enhancement and interview preparation. Collaborated with clients to understand hiring needs and consistently exceeded weekly targets.

Technical Recruiting Candidate Sourcing Interview Preparation Client Management CRM Software

Response Agent

Sitel Group - NHS

Jun 2020 - Jun 2022 (2 years)

Delivered excellent customer service and supported colleagues with technical and confidential information. Utilized CRM systems and possessed knowledge of external systems like Clearpay, Klarna, and Stripe.

Customer Service Technical Support CRM Systems Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Leyton Sixth Form

A Level, Business Studies, 3D Design & Photography

Completed A Levels in Business Studies, 3D Design, and Photography, developing foundational knowledge in these subjects.

University Of Northampton

BSc Product Design, Product Design

Grade: 2:1

Achieved a 2:1 Bachelor's degree in Product Design, gaining expertise in design principles and practices. Developed skills in creating user-centered products.