Gbenga Odedina
@gbengaodedina
Service management and business analysis professional improving IT delivery through Agile testing and stakeholder alignment.
NigeriaWhat I'm looking for
I’m a service management and business analysis professional who turns complex requirements into reliable delivery through Agile and Scrum. I plan and execute SIT/UAT, drive defect management, and produce clear test evidence that helps teams reach timely, confident go-lives. I’m also comfortable partnering across functions to clarify requirements, run reviews, and support continuous improvement.
As a Software Quality Assurance Analyst at MTN Nigeria (Contract), I led SIT/UAT execution for the Automated Dunning for ISP & Fixed Services initiative and produced a formal test report with 100% pass on mandatory test cases. I facilitate daily test status reviews to unblock delivery, guide stakeholders through UAT walkthroughs with validated evidence steps, and coordinate go-live readiness by clarifying USSD vs. SMS test cases. I also author minutes for IT Testing Weekly Meetings to ensure decisions, actions, and owners are captured.
In my IT Service Management work at SMARTLY SOLUTIONS, I escalate critical issues early, act as a liaison between business units and IT teams, and maintain strong documentation for knowledge sharing. I lead weekly Change Management meetings and provide lifecycle status updates to executive leadership, while handling service requests like software installations. Alongside this, my EdTech content work with TESTDRILLER applies the same Agile mindset—collaborating with end-users, creating curriculum-aligned learning content, and publishing it across learning platforms using tools like Camtasia.
Experience
Work history, roles, and key accomplishments
Led SIT/UAT execution for the Automated Dunning for ISP & Fixed Services initiative, producing the formal test report and achieving 100% pass on mandatory test cases. Coordinated daily test status reviews and supported UAT walkthroughs and go-live readiness for Bizplus SME Voice updates.
IT Service Management Analyst
Smartly Solutions
Jul 2023 - Present (3 years 1 month)
Escalated critical issues affecting time, scope, and productivity while acting as a liaison between business units and IT teams to align service delivery with requirements. Produced and maintained service management documentation, handled user service requests, and led weekly change management meetings with executive status reporting.
Edutech Content Creator
Testdriller (IAF Sawii)
Jul 2022 - Present (4 years 1 month)
Created educational multimedia content aligned with curriculum standards and learning objectives, including audio/video lectures and quizzes. Managed content publishing on EdTech platforms/LMS and used Camtasia for production while applying Agile/Scrum collaboration practices with stakeholders.
Business Analyst
Blusalt Financial Services
Sep 2024 - Dec 2024 (3 months)
Gathered and documented business requirements for financial technology products and participated in stakeholder meetings to align with business objectives. Created business process models/flow diagrams and supported testing to ensure solutions met documented requirements and quality standards.
Volunteer
Tech for Girls Initiative
Jan 2022 - Jan 2023 (1 year)
Created and led the Tech for Girls initiative (Be the Change/BTC project) and trained 100 schoolgirls on practical ICT skills.
Volunteer
Teach for Nigeria Fellowship
Jan 2021 - Jan 2023 (2 years)
Volunteer with Teach for Nigeria Fellowship.
Education
Degrees, certifications, and relevant coursework
Training provider not specified
Scrum Master Training, Agile/Scrum
Completed Scrum Master training (2024).
Training provider not specified
Business Analyst Certificate, Business Analysis
Completed a Business Analyst certificate (2024).
Training provider not specified
Agile Scrum Master (ASM), Agile/Scrum
Completed Agile Scrum Master (ASM) training/certification (2024).
Training provider not specified
Software Quality Assurance, Software Quality Assurance
Completed Software Quality Assurance training/certification (2024).
School not specified
Master of Education (M.Ed.), Educational Administration and Planning
Earned an M.Ed. in Educational Administration and Planning (completed 2021).
Training provider not specified
Website Development/Design, Website Development/Design
Completed Website Development/Design training (2020).
School not specified
Bachelor of Science in Education (B.Sc. (Ed)), Biology
Grade: Second Class Upper Honors
Completed a B.Sc. (Ed) in Biology, graduating with Second Class Upper Honors (2017).
Training provider not specified
Diploma in Desktop Publishing, Desktop Publishing
Completed a Diploma in Desktop Publishing (2010).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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