Open to opportunities

Ifeoma Amaku

@ifeomaamaku

Message

Scrum Master and Product Owner delivering data-driven Agile digital platforms.

Nigeria

Message

What I'm looking for

I’m looking to lead Agile delivery as a Scrum Master, partnering closely with Product Owners to groom the backlog, unblock impediments, and deliver measurable outcomes—while continuing to grow my digital transformation expertise.

I’m a Certified Scrum Master (PSM I) and Product Owner (PSPO I) with 5+ years of Agile delivery experience at MTN Nigeria, spanning Scrum Master, hybrid business/technical analyst, and QA leadership roles. I facilitate Scrum ceremonies, partner with Product Owners to keep a healthy backlog, and translate business requirements into clear user stories and acceptance criteria ready for development.

I’ve delivered six end-to-end digital platforms (including the Single Service Portal) using data-driven Agile practices—tracking velocity, burndown, cycle time, and defect escape rate. I also led a 15-member QA team, resolved cross-team dependencies, and embedded post-implementation reviews to improve quality and predictability across delivery cycles.

Experience

Work history, roles, and key accomplishments

Current

Scrum Master / Agile Project Manager

Current

MTN Nigeria

Jan 2021 - Present (5 years 6 months)

Facilitated Scrum ceremonies across multiple Agile squads delivering complex digital platforms. Partnered with Product Owners to maintain a groomed backlog, remove impediments, and track sprint metrics such as velocity, burndown, cycle time, and defect escape rate.

Agile Project Management Backlog Grooming Acceptance Criteria Impediment Management Agile Metrics Burndown Defect Escape Rates Jira Confluence Azure DevOps

Team Lead, Quality Assurance Testing

MTN Nigeria

Jan 2020 - Dec 2020 (11 months)

Led and mentored a team of 15 QA testers, supporting sprint alignment by reviewing user stories and acceptance criteria. Coordinated UAT, functional testing, defect resolution, and cross-functional sign-off ahead of deployment.

QA Leadership UAT coordination Functional Testing Cross Functional Stakeholder Management

IT Administrator

MTN Nigeria

Aug 2017 - Dec 2019 (2 years 4 months)

Acted as a business-technical liaison translating operational requirements into vendor and system specifications. Supported digital transformation by managing Capex/Opex budgeting and procurement and ensuring data integrity, system access governance, and compliance.

Technical Liaison Vendor Specifications OPEX Budgeting Procurement Data Integrity Access Governance Compliance

Customer Service Representative

MTN Nigeria

Aug 2011 - Jul 2017 (5 years 11 months)

Captured and analyzed voice-of-customer insights to improve service processes, supporting service activation and digital transformation initiatives. Communicated customer feedback to internal stakeholders to drive continuous improvement in service delivery and processes.

Digital Transformation Service Improvement