Gbenga Afolabi

I am a customer support specialist with three years of experience delivering chat and email support, primarily for e-commerce platforms and mid-sized customers. I focus on personalized support, clear communication, and leveraging tools to resolve issues quickly.

At Aventus LLC and Anterior LLC I managed high-volume communications, optimized operational workflows, and supported onboarding, contributing measurable improvements in efficiency and satisfaction. I increased customer satisfaction scores by 15% through tailored support strategies and process improvements.

My background also includes executive support where I managed complex schedules, prepared executive documents, and organized large digital filing systems—improving access times and operational accuracy. I combine empathy with attention to detail to ensure each customer interaction is effective and professional.

I am motivated to join teams that value customer-centric service, continuous improvement, and practical use of AI and CRM tools to scale excellent support. I bring consistency, technical proficiency, and a track record of measurable results.