Gazelle Mendez
@gazellemendez
Trustworthy professional with integrity and diligence.
What I'm looking for
I am a dedicated and adaptable professional with a strong work ethic, consistently delivering high-quality results with diligence. With experience in various roles, including Quality Assurance Auditor, Email Associate, Pharmacy Associate, and Process Executive, I have developed a range of skills that enable me to work efficiently and effectively.
Throughout my career, I have demonstrated my ability to quickly adapt to new situations, work with integrity, and provide excellent customer service. I am proficient in computer skills, including typing and data entry, and have strong management and organizational skills.
I am a strong communicator and have experience in resolving customer concerns, documenting issues, and creating tickets. I am confident in my ability to work in a fast-paced environment and consistently deliver high-quality results.
Experience
Work history, roles, and key accomplishments
Quality Assurance Auditor
West Coast
Jan 2022 - Dec 2022 (11 months)
Sent emails to providers with script updates, performed data entry, downloaded and uploaded wound culture results, and updated trackers for clinical follow-up.
Email Associate
Genpact
Sep 2021 - Jan 2022 (4 months)
Answered and resolved customer questions via email or chat, documented bad experiences, and created tickets for customer concerns.
Pharmacy Associate
Optum Specialty Pharmacy
Jun 2019 - Sep 2021 (2 years 3 months)
Assisted patients with concerns, processed payments, and managed customer refills.
Process Executive
Callmax Solutions Inc.
Jan 2017 - Jun 2019 (2 years 5 months)
Sent emails to coordinators, updated spreadsheets, and reviewed Explanation of Benefits and ICD 10/CPT Codes.
Education
Degrees, certifications, and relevant coursework
Gazelle hasn't added their education
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