Gaynor 105

At Productiv, I partner with enterprise customers through SaaS platform onboarding, implementation, and adoption. I guide administrators and end users through setup, access, configuration, and best practices while serving as a primary contact for troubleshooting and account support.

Previously, I oversaw operations and resident onboarding for two licensed residential care homes, coordinating families, clinicians, caregivers, physicians, pharmacies, and external providers. I implemented a standardized shift-handoff log that reduced communication gaps by over 30% and strengthened continuity of care.

My background also includes healthcare supply chain, e-commerce account support, and data reporting at Wells Fargo. I bring experience in documentation accuracy, workflow improvement, customer analytics, vendor coordination, and cross-functional collaboration.