Gayle Kangahira
@gaylekangahira
I deliver customer care and hospitality service across events, catering, and hotels.
KenyaWhat I'm looking for
At ISON xperiences, I handle customer inquiries, resolve complaints, process orders and transactions, and maintain customer records.
I've supported catering and events through menu planning, event coordination, food presentation, service, cleanup, and food-safety compliance at Abigei Catering Services and Golden Memories Events.
My hotel experience includes room attendance at PrideInn Flamingo Beach Resort and Spa and waitress service at Ibis Style Hotel. I bring clear communication, time management, adaptability, and a focus on enjoyable guest experiences.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
ISON Xperiences
Aug 2025 - Present (1 year 1 month)
Handles customer inquiries via phone, resolves complaints, processes orders and transactions, maintains customer records, and provides product/service support.
Banquet Waitress
Golden Memories Events
Jan 2020 - Present (6 years 8 months)
Fostered enjoyable event atmosphere, delivered exceptional dining experiences, presented food and beverages on buffets and beverage stations, and inspected dishes for cleanliness.
Cateress
Abigei Catering Services
Jan 2020 - Present (6 years 8 months)
Plans menus based on client preferences and dietary restrictions, coordinates events, oversees setup and service, manages clean-up, and ensures compliance with health and safety regulations.
Room Attendant
Prideinn Flamingo Beach Resort and Spa
Jan 2024 - Apr 2024 (3 months)
Performed room cleaning duties including making beds, dusting, vacuuming, cleaning surfaces, restocking supplies, and maintaining bathroom cleanliness.
Waitress
Ibis Style Hotel
Sep 2022 - Dec 2022 (3 months)
Greeted and seated customers, took orders, served food and drinks, and provided customer service to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Diploma, Hospitality Management
2021 - 2023
Pursued a Diploma in Hospitality Management at Mount Kenya University from 2021 to 2023.
Bridgeway College
Certificate, Computer Proficiency
2019 - 2019
Completed a Certificate in Computer Proficiency Professional at Bridgeway College in 2019.
Our Lady of Mercy Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Attained the Kenya Certificate of Secondary Education from Our Lady of Mercy Secondary School from 2015 to 2018.
Wonderland Academy
Kenya Certificate of Primary Education, Primary Education
2013 - 2014
Completed the Kenya Certificate of Primary Education at Wonderland Academy from 2013 to 2014.
Rabai Road Primary School
Kenya Certificate of Primary Education, Primary Education
2006 - 2012
Completed the Kenya Certificate of Primary Education at Rabai Road Primary School from 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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