Gaurav Mourya
@gauravmourya
Sales Operations Analyst at Gulf Marketing Group who improved process efficiency by 30% through scalable automation.
IndiaWhat I'm looking for
At Gulf Marketing Group (GMG), I managed a centralized operations hub supporting more than 10 cross-functional teams. I implemented SAP and Power BI dashboards to track SLAs, ticket resolution times, and process health.
I also developed scalable workflow solutions that improved process efficiency by 30% and reduced operational cycle times by 20%. In my earlier GMG role, I managed more than 500 monthly requests with 99%+ accuracy and used operational reporting to guide process improvements.
At Reliance Industries, I supported more than 50 customers daily and maintained a 95% first-contact resolution rate. I also generated operational reports and contributed to improvements in team productivity and customer satisfaction.
I'm currently pursuing an MBA in Operations Management and Strategic Management. My work focuses on operational analytics, ticket resolution, SLA compliance, and process automation.
Experience
Work history, roles, and key accomplishments
Operations Supervisor & Centralized Operations Manager
Gulf Marketing Group (GMG)
Jan 2026 - Sep 2026 (8 months)
Managed centralized operations hub supporting 10+ cross-functional teams, ensuring SLA compliance and resolving 95%+ of tickets independently. Implemented SAP and Power BI dashboards, achieving 30% improvement in process efficiency and 20% reduction in cycle times.
Operational Analyst & Ticket Management Specialist
Gulf Marketing Group (GMG)
Jan 2025 - Dec 2025 (11 months)
Managed centralized ticket system with 99%+ accuracy on 500+ monthly requests. Generated analytics reports using Excel and Power BI, reducing resolution time by 20% and improving productivity by 25%.
Customer Operations & Support Coordinator
Reliance Industries
Jan 2023 - Dec 2024 (1 year 11 months)
Provided operational support to 50+ daily customers, maintaining 95% first-contact resolution and 4.6/5 satisfaction scores. Coordinated team operations during peak periods and generated daily reports.
Education
Degrees, certifications, and relevant coursework
M J P R U University
Bachelor of Arts, Arts
Graduated with a Bachelor of Arts in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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