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Garth James

@garthjames

Customer service supervisor at CHEWY who resolved escalated calls and assisted agents with call resolutions.

At CHEWY, I handle customer service for online orders and resolve escalated supervisor calls. I also assist agents with call resolutions.

At SITEL, I supported customers ordering from COSTCO online, handled escalated calls, and assisted agents with resolutions.

At TELEPERFORMANCE, I assisted UnitedHealthCare members with billing, coding, and health insurance benefits, and provided FAQ support to fellow agents.

Experience

Work history, roles, and key accomplishments

Current

Customers Service Rep, Work Force Management, Supervisor

Current

Chewy

Oct 2019 - Present (7 years)

Handled customer service for online orders, managed inbound and outbound calls, resolved escalated supervisor calls, assisted agents with call resolutions, and performed real-time analysis of call queues and phone aux management.

Customer Service Call Center Workforce Management Real time Analysis Escalation Handling Inbound Calls Outbound Calls

Work Force Management, Customers Service Rep

Sitel

Jul 2018 - Nov 2020 (2 years 4 months)

Provided customer service for Costco online orders, handled inbound and outbound calls, resolved escalated supervisor calls, assisted agents with call resolutions, and managed real-time call queues and phone aux for agents.

Customer Service Call Center Workforce Management Real time Analysis Escalation Handling Inbound Calls Outbound Calls

Customer Service Rep

Teleperformance

Sep 2015 - Dec 2018 (3 years 3 months)

Served as a customer service phone representative for UnitedHealthCare insurance, handling inbound and outbound calls related to billing, coding, and health insurance benefits, while providing FAQ support to fellow agents.

Customer Service Call Center Health Insurance Billing Coding Inbound Calls Outbound Calls FAQs