Garry Hawthorne
@garryhawthorne
Technical writer at Eaton building Brightlayer Energy guides and training for engineers and customers.
United StatesWhat I'm looking for
At Eaton Corporation, I own the Brightlayer Energy training and enablement program for internal engineers and external customers. I’m designing an ADDIE-based curriculum and rebuilding inherited documentation into user-facing guides, job aids, and assessments.
I interview engineering and product leads, then validate documentation against the live application to make sure it’s accurate and clear. I use Microsoft Copilot to draft content for delivery across Visme, Skillable, and Skilljar.
At Atlantic Coast Automotive Group | Relativistic Engine, I built a technical documentation function from zero, producing nine guides and job aids for Saturn DMS. The work reduced new-hire onboarding time by 30%; I also created an AI-assisted pipeline that turned written guides into five video tutorials.
At Lennar Corporation, I developed more than 50 eLearning modules and redesigned onboarding with Synthesia tutorials and virtual orientations. I’m seeking dedicated technical writing roles where documentation clarity and user adoption metrics drive impact.
Experience
Work history, roles, and key accomplishments
Owns the Brightlayer Energy training and enablement program, designing an ADDIE-based curriculum for internal and external users. Rebuilds product documentation and validates it against the live application.
Software Trainer
Atlantic Coast Automotive Group
Jul 2025 - Jul 2026 (1 year)
Built the dealership group's technical documentation function from zero, producing user guides and SOPs that reduced onboarding time by 30%. Engineered an AI-assisted documentation pipeline using Claude and Synthesia.
Redesigned the onboarding program into an AI-assisted learning system, improving retention by 25% and satisfaction by 40%. Standardized documentation templates and synchronized LMS with HRIS.
Developed 50+ eLearning modules with gamified content, achieving a 35% improvement in skill proficiency. Documented business processes and created reusable templates that reduced development time by 40%.
Information Systems Training Specialist
Dexian at Lennar
May 2016 - May 2017 (1 year)
Produced user documentation and instructional job aids for enterprise systems. Conducted technical training and administered LMS configurations during system rollouts affecting 500+ users.
Operations Training Specialist
Univita Medical
Apr 2014 - Jul 2015 (1 year 3 months)
Developed ADDIE-based instructional solutions and compliance-focused documentation for healthcare operations. Evaluated training effectiveness using Kirkpatrick's model to meet regulatory requirements.
Led a team of 50+ customer service representatives and designed the Performance Academy curriculum. Coached representatives to reduce attrition and improve performance.
Education
Degrees, certifications, and relevant coursework
Google Technical Writing Certificate, Technical Writing
Pursuing the Google Technical Writing Certificate.
University of Arizona
Bachelor of Arts, Education
Bachelor of Arts in Education with an Instructional Design Concentration from the University of Arizona.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
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