Garabet barsoumian
@garabetbarsoumian
I build VIP customer relationships, resolve complex issues, and maintain 100% CSAT.
ArmeniaWhat I'm looking for
I deliver white-glove account care for VIP clients at WeDoSupport across German-, English-, and Arabic-speaking markets, maintaining a 100% CSAT score through email and live chat support.
I manage order processing, returns, cancellations, and complex account inquiries while handling high-priority escalations and coordinating with technical teams for resolution. I also analyze recurring friction points to provide operational feedback that supports retention.
My medical and pharmacovigilance background at ClinChoice adds analytical rigor to my customer work, including root-cause analysis, trend identification, quality control, safety reporting, and compliance-focused data management.
Experience
Work history, roles, and key accomplishments
Customer Success & VIP Support Specialist
WeDoSupport
Mar 2025 - Present (1 year 6 months)
Delivers white-glove account care and dedicated support to key VIP clients across German-, English-, and Arabic-speaking markets. Manages end-to-end order processing, returns, cancellations, and complex account inquiries with strict adherence to SLA response times.
Safety Surveillance & Data Specialist
ClinChoice
Apr 2024 - Sep 2025 (1 year 5 months)
Managed critical surveillance data and high-stakes client/regulatory queries across international teams under strict compliance timelines. Conducted in-depth root-cause and trend analysis to detect risks early, preparing high-level safety reports for executive stakeholders.
Customer Support Agent
Customer Care Operations
Jan 2023 - Feb 2025 (2 years 1 month)
Managed high-volume customer inquiries via email and live chat across German, English, and Arabic markets. Resolved product, billing, and technical issues with clear, empathetic, and solution-focused communication.
Pharmacovigilance Case Manager
ClinChoice
Apr 2024 - Jun 2024 (2 months)
Managed high-priority case intake, triaging, and documentation within specialized safety databases (Argus, ARISg). Executed Quality Control (QC) evaluations on high-volume reporting pipelines to guarantee 100% data accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
Yerevan State Medical University after Mkhitar Heratsi
Medical Specialist, Narcology
2022 - 2023
Completed a medical specialization in Narcology at Yerevan State Medical University after Mkhitar Heratsi from 2022 to 2023.
Yerevan State Medical University after Mkhitar Heratsi
M.D. Physician, Medicine
2014 - 2022
Earned an M.D. Physician degree from Yerevan State Medical University after Mkhitar Heratsi from 2014 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
ArmeniaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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