GUGanesh User
@ganeshuser
Global Operations Service Agent with a focus on efficiency.
IndiaWhat I'm looking for
I am a Global Operations Service Agent with 2.5 years of experience in enhancing operational efficiencies and fulfilling organizational needs. My journey has been marked by a proven track record in managing service requests, coordinating with field service engineers, and ensuring customer satisfaction through effective communication and problem-solving skills.
At Hemmersbach India Pvt. Ltd., I excel in ticket handling, order management, and SLA compliance, ensuring that operations run smoothly across regions. My previous role in player support at ARISE VIRTUAL SOLUTIONS allowed me to assist gamers, troubleshoot issues, and collaborate with development teams to improve game quality. I am driven, self-motivated, and thrive in team environments, always aiming to deliver high-quality work.
Experience
Work history, roles, and key accomplishments
Global Operations Service Agent
Hemmersbach India Pvt. Ltd.
Nov 2023 - Present (1 year 7 months)
Responsible for managing service requests related to server hardware and laptops, coordinating with field service engineers, handling orders for hardware spare parts, and ensuring SLA compliance. Acted as a liaison for customers and technicians, resolving escalations effectively.
Player Support
ARISE VIRTUAL SOLUTIONS INDIA Pvt. Ltd.
May 2023 - Jul 2023 (2 months)
Provided player support for Warner Bros. Games, assisting with issues related to bugs, payments, and in-game problems. Collaborated with the development team for bug reporting and utilized support applications for ticket management.
Human Resources Intern
Gloify
Oct 2020 - Dec 2020 (2 months)
Assisted in sourcing and managing candidate profiles, onboarding new employees, and coordinating interviews. Helped create job descriptions and managed the exit process for departing employees.
Fleet Executive
Vogo Automotive Pvt. Ltd.
Jul 2019 - Mar 2020 (8 months)
Managed vehicle maintenance and assisted customers with booking services. Promoted the fleet services to enhance customer engagement.
Education
Degrees, certifications, and relevant coursework
IUIndira Gandhi National Open University
Bachelor of Arts, Psychology
2023 - 2026
Pursued a Bachelor of Arts in Psychology (Hons) focusing on various psychological theories, research methodologies, and applications in real-world scenarios.
H.E Pre-University College
Pre-University Course
2013 - 2015
Completed Pre-University Course (PUC) with a focus on foundational subjects preparing for higher education.
Kle’s M.R. Sakhare Eng. School
Secondary School Leaving Certificate
2010 - 2015
Completed Secondary School Leaving Certificate (SSLC) with a comprehensive education in various subjects.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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