Ganesh Madisetti

Provided deskside and technical support for Windows, Microsoft Office Suite, iManage Worksite, Elite 3E, email, Internet/Intranet, voicemail, and proprietary business applications. Diagnosed and resolved hardware and software issues involving desktops, laptops, monitors, printers, smartphones, telephones, dictation devices, and peripherals.

Provided proactive support with regular department visits and early issue detection and resolution. Served as Major Incident Manager on Mondays, Wednesdays, and Fridays, coordinating cross-functional collaboration and documenting tasks and outcomes.

Completed Alorica's Trainer Certification Program, gaining formal credentials in instructional delivery and facilitation. Supported transition efforts during site relocation, continuing to train and mentor agents despite departmental downsizing.

Provided end-to-end customer service at both the primary retail location and open water training facility, ensuring client satisfaction and safety. Assisted with inventory, equipment preparation, and retail operations.

Served as Managing Director, overseeing consulting operations and business management.

Served as an Officer and Network Manager, managing network operations and supporting law enforcement activities.

Completed Alorica's Trainer Certification Program, gaining formal credentials in instructional delivery and facilitation.