Open to opportunities

Gamze Başal

@gamzebaal

Message

Detail-oriented CRM Business Analyst with a passion for optimizing business processes and enhancing

Turkey

Message

What I'm looking for

Seeking a challenging role that leverages my skills in business analysis and process optimization to drive organizational success and contribute to innovative projects.

I am a dedicated and results-driven CRM Business Analyst with 3 years of experience in optimizing business processes and enhancing customer experiences. I have a strong background in analyzing requirements, designing effective solutions, and bridging the gap between technical teams and business stakeholders.

I have a proven track record of delivering impactful results that drive organizational success, and I thrive in collaborative environments. My goal is to continue growing as a professional while contributing to innovative projects that make a difference.

With a strong educational background in Economics and a current Master's degree in Theory of Economics, I possess a unique blend of business acumen and technical skills. I am proficient in a range of digital tools, including MS Office, CRM, SQL, and Power Automate.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

MAWENS BUSINESS SOLUTION

Sep 2022 - Present (2 years 9 months)

Collaborated with stakeholders to identify and analyze business needs related to Customer Relationship Management (CRM) systems. Gathered, documented, and validated requirements for CRM projects and enhancements.

CRM Customer Relationship Management Stakeholder Management Technical Communication

Business Analyst

UZMAN CRM

Dec 2021 - Sep 2022 (9 months)

Customized CRM for each industry, managed projects, and communicated with customers for needs. Planned tasks for software engineers and conducted project management and integration analysis.

CRM Project Management Integration Customer Communications Software Engineering

Accounting Intern

A.S. TEKNIK ANALIZ

Aug 2018 - Sep 2018 (1 month)

Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.

Accounting Financial Analysis Compliance Budgeting

Education

Degrees, certifications, and relevant coursework

Istanbul University

Master's Degree, Economics

2024 -

Grade: 3.43

Activities and societies: Thesis on the impact of environmental pollution and policies on consumer behavior.

Currently pursuing a Master's Degree in Theory of Economics with a focus on the impact of environmental pollution and policies on consumer behavior, achieving a final grade of 3.43.