osama riyadh

• Gathered and translated business needs into dashboards, reports, and workflows for e-commerce, telecom, HR tech, and warehousing startups
• Delivered KPI frameworks and BI platforms that enabled executive decision-making in previously data-dark organizations
• Conducted stakeholder discovery sessions and workshops to align product, operations, and analytics teams

• Scoped and aligned requirements across teams for CRM adoption (HubSpot), enabling future launch of airport-based ride-hailing services
• Designed business logic and KPI models for a loyalty app during soft launch phase, revealing key behavioral insights
• Led ERP vendor evaluations (Odoo) and system mapping, connecting process flows across departments

• Deployed ERPNext system across HR, recruitment, sales, and executive management layers
• Created performance dashboards and cost-efficiency reports across business functions
• Delivered BI dashboards and ad hoc reporting for Tashgheel and sister companies, offering BI-as-a-Service.
• Managed client-facing ERP demos and onboarding, supporting customization, SOP delivery, and change management

• Identified key insight that question volume drove teacher value, guiding new recruitment models
• Led initiative to restructure early-stage teacher onboarding and retention models across product tiers
• Designed and interpreted experiments that improved instructor match rate by 25%
• Delivered actionable insights to product and marketing teams using lightweight dashboards and data storytelling

• Partnered with executive leadership to define KPIs, reporting cadence, and strategic business dashboards
• Implemented data governance practices, dashboard versioning, and role-based insights for all levels of management
• Reduced report turnaround from 7+ days to on-demand dashboard access for over 10 departments
• Led cross-functional workshops to align goals and outputs.

Led efforts to document and improve over 180 processes across departments. Created dynamic reports and dashboards, and utilized Lean Six Sigma methodologies to optimize performance.

Responsible for quality checking customer complaints and documenting processes for various departments. Created reports and trained individuals on process documentation techniques.