GMGaëlle Muderi
@gallemuderi
Experienced service delivery manager focused on client engagement and project success.
CanadaWhat I'm looking for
I am a dedicated service delivery manager with a strong background in client engagement and project management. Currently, I manage a portfolio of enterprise clients at Shared Services Canada, where I lead over 100 IM/IT projects, ensuring successful implementation and client satisfaction. My role involves aligning cross-functional teams and advocating for client needs, which has allowed me to develop a keen understanding of how to optimize service delivery and enhance client experiences.
Previously, I served as a project manager at Centretown Community Health Centre, where I oversaw marketing operations and developed communication strategies that significantly increased donor membership. My experience spans various roles, including issues manager at the Treasury Board Secretariat, where I contributed to the optimization of HR processes across the Government of Canada. I thrive in dynamic environments and am passionate about leveraging data-driven insights to drive organizational success.
Experience
Work history, roles, and key accomplishments
Service Delivery Manager
Shared Services Canada
Jun 2023 - Present (1 year 11 months)
Managed a portfolio of enterprise clients, leading client engagement through solution design, implementation, and support. Established project plans and timelines, facilitated change management, and maintained dashboards for KPIs to ensure client satisfaction.
Project Manager
Centretown Community Health Centre
Aug 2022 - May 2023 (9 months)
Oversaw marketing operations and reported KPIs to senior management. Led content development for web and social media, developed communication strategies, and implemented automation to improve marketing efficiency.
Issues Manager
Treasury Board Secretariat
Jul 2021 - Jul 2022 (1 year)
Developed and optimized HR processes across 33 systems. Implemented change management strategies, designed training materials, and briefed executives on key files using data-driven analyses.
Project Coordinator
Public Services and Procurement Canada
May 2020 - Jul 2021 (1 year 2 months)
Led client engagement for digital onboarding tools, conducted workshops, and developed change management strategies to support IT solutions. Created a network for beta testing a mobile app.
Senior Program Assistant
Ministry of the Attorney General
May 2019 - May 2020 (1 year)
Served as the primary contact for over 1500 clients, prioritizing requests and leading stakeholder engagement to set success goals. Developed training materials and maintained an internal knowledge base.
Beauty Advisor
L’Oréal Canada
Sep 2018 - Oct 2020 (2 years 1 month)
Led social media content creation and managed campaigns to increase in-store traffic. Provided analytics reporting and organized product education events.
Market Research Supervisor
EKOS Research Associates
Nov 2016 - Sep 2018 (1 year 10 months)
Led client onboarding for market research projects, conducted data analysis, and supervised employees. Provided training and monitored performance against KPIs.
Creative Strategist
Pebble Studios
Jan 2015 - Aug 2016 (1 year 7 months)
Managed a portfolio of clients, developing social media strategies and coordinating events. Provided logistical support and created communications materials for press.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Ottawa
Bachelor of Arts, Communications and French Literature
Availability
Location
CanadaAuthorized to work in
Skills
Interested in hiring Gaëlle?
You can contact Gaëlle and 90k+ other talented remote workers on Himalayas.
Message GaëlleFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
