I’m looking for a customer-focused role in a SaaS or technology company where I can combine my experience in customer success, technical support, troubleshooting, onboarding, retention, and stakeholder management to help customers achieve value from the product.
AM
Looking for a job
Atthar mohammed
@attharmohammed
I’m looking for a customer-focused role in a SaaS or technology company where I can combine my experience in customer success, technical support, trou
IndiaWhat I'm looking for
At Accenture, I supported customers with broadband, mobile, internet, and connectivity issues through phone, email, and chat. I managed incidents and service requests in CRM and ticketing systems, coordinating with technical teams on complex issues.
At Concentrix, I supported customers using Adobe's subscription-based software applications. I achieved approximately 80% customer retention and 90% CSAT, and generated approximately $10,000 per week through needs-based cross-selling.
At Infosys BPM, I provided first-line technical support for Windows, browsers, software installation, and networking issues. I also handled Active Directory tasks and escalated complex incidents to L2/L3 teams.
Experience
Work history, roles, and key accomplishments
Provided customer and technical support for broadband, mobile, and connectivity issues. Managed incidents and service requests through CRM/ticketing systems while maintaining SLA and operational requirements.
Managed inbound and outbound customer interactions with focus on satisfaction, retention, and first-contact resolution. Achieved approximately 80% customer retention and 90% CSAT, and generated approximately $10,000/week through cross-selling.
Senior Process Executive
Infosys BPM
Oct 2022 - Apr 2025 (2 years 6 months)
Provided first-line technical support for Windows, browsers, software installation, and networking issues. Performed Active Directory activities and managed support tickets while maintaining SLA and quality targets.
Education
Degrees, certifications, and relevant coursework
RU
Rayalaseema University
Bachelor's Degree
2019 - 2022
Bachelor's degree from Rayalaseema University, completed in 2022.
OC
Osmania Junior College
Intermediate
2017 - 2019
Intermediate studies at Osmania Junior College, completed in 2019.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1200k+ INR
Social media
Job categories
Skills
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