Gaffar Akinlawon

I've supported 50+ end-users at Kero Global Landas Ltd across Windows 10/11 and macOS, maintaining a 95% first-call resolution rate. I manage Active Directory accounts, permissions, and Office 365 administration to keep organizational access running smoothly.

I reduced average ticket resolution time by 35% by introducing standardized troubleshooting protocols and knowledge-base documentation. I also implemented automated backups for critical servers, preventing more than 200 hours of potential downtime annually.

My work spans routers, switches, VPN connections, hardware replacements, workstation setup, internal-control audits, and technical documentation. I create practical user guides that improved self-service resolution rates by 40%.

I'm completing a BSc in Computer Science and have a Data Analysis certification, building on experience with Excel, SQL Server backups, reporting, and sales-performance metrics. I'm looking to apply IT support and analytical skills in a dynamic, data-driven role.