Open to opportunities

Gaetano Catacchio

@gaetanocatacchio

Message

Senior IT Business Partner driving CRM/BSS and digital transformation with measurable ROI.

Italy

Message

What I'm looking for

I’m looking for a role where I can be a trusted business/IT partner at executive level—owning roadmaps and governance for CRM/BSS and digital transformation, balancing CAPEX/OPEX, and staying close to delivery to ensure measurable outcomes and zero critical go-live incidents.

I’m a Senior IT Business Partner and Program Manager with 15+ years of experience in Telco and Media, including Vodafone and Sky Italia. I lead transformation with an executive mindset—turning investment trade-offs into roadmaps that stick.

I’ve managed a €100M+ IT portfolio across 15–20 concurrent workstreams, delivering 95% of releases on schedule with zero critical incidents at go-live. At Sky Italia, I’m trusted at C-level, regularly partnering with CIO and CFO to align delivery choices with financially sustainable CAPEX/OPEX outcomes.

I lead end-to-end CRM and BSS modernization, including CRM modernization to Salesforce Lightning and large-scale operational improvements. I also drove Identity & Access Management initiatives—delivering FIDO2 authentication for 10,000+ users across 16 applications—reducing critical access vulnerabilities in revenue-generating channels.

My approach stays close to execution: governance, risk monitoring, and release discipline reduce defects and misalignment across onshore/offshore teams. I’m motivated by measurable impact—cutting OPEX by ~25% and reducing revenue leakage by ~€4M/year—while improving business outcomes like delivery cycle speed and NPS.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Business Partner

Current

Sky Italia S.r.l.

Nov 2019 - Present (6 years 7 months)

Owned a €100M+ IT transformation portfolio across 15–20 workstreams (CRM, BSS, Sales Platforms, Identity, Payments, Data), delivering 95% on-time releases and zero Sev1 incidents at go-live. Led group-level identity governance (FIDO2 for 10,000+ users across 16 apps) and CRM modernisation to Salesforce Lightning, while steering CIO/CFO investment decisions to balance CAPEX/OPEX.

CRM Transformation BSS Transformation Identity & Access Management Salesforce Lightning Revenue Assurance Risk Governance Vendor Management Stakeholder Management

Senior IT Solutions Specialist

Vodafone S.p.A.

Oct 2016 - Nov 2019 (3 years 1 month)

Led a BSS digital transformation replacing legacy Rating & Billing systems with standardized architecture, reducing maintenance OPEX by ~25% and improving delivery efficiency. Delivered a payment gateway and online top-up platform processing 5M+ monthly transactions and implemented revenue assurance/fraud management that cut revenue leakage by ~€4M/year.

Payment Gateways Fraud Management Revenue Assurance Revenue Leakage Reduction Cross Functional Stakeholder Management System Integration

IT Functional Analyst

Sytel Reply S.r.l.

Feb 2011 - Oct 2016 (5 years 8 months)

Led multi-vendor CRM and charging system upgrades for a Tier-1 Italian telco, managing teams and negotiating Statements of Work to secure favorable SLAs. Produced business cases and end-to-end feasibility/functional/technical designs (Rating, Billing, Fraud Management, SEPA-compliant payments) that unlocked €8M+ CAPEX approval for enterprise integration programs.

CRM Implementation Fraud Management AS IS TO BE Analysis Business Case Development System Design feasibility studies Contract Negotiation SLA Management SEPA Compliant Payments

Business Analyst & Tester

Accenture S.p.A.

May 2010 - Jan 2011 (8 months)

Executed functional and regression testing on Siebel CRM 8.1 for Vodafone Türkiye, logging 250+ defects and supporting on-time cutover for number portability and customer lifecycle enhancements. Worked in a cross-country delivery team bridging Italy and Turkey business/technical requirements.

Functional Testing Regression Testing Requirements Analysis CRM Testing Test Planning

Software Developer

Waveng S.r.l.

Jan 2009 - Dec 2009 (11 months)

Developed C/C++ integration modules for IR/NIR fire-detection sensors and weather radar feeds in wide-area environmental monitoring systems. Ensured robust, scalable system behavior in real-world deployments.

C C++System Integration IR NIR Integration Scalable Systems Embedded Systems Programming Real Time Robustness Environmental Monitoring System