Open to opportunities

Gadija Salie

@gadijasalie

Message

Dedicated customer service professional with strong administrative skills.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to grow, learn, and excel in a supportive environment, preferably with remote work opportunities.

My name is Gadija (Gee) Salie, and I am a dedicated and results-driven professional with extensive experience in customer-centric roles and administration. I have a proven track record of executing tasks with precision, maintaining data integrity, and resolving issues promptly. My commitment to service excellence and effective communication positions me as a valuable asset to any business.

Throughout my career, I have excelled in various roles, including General Supervisor at Kabantu Services, where I manage staff and ensure exceptional customer service. My experience as a General Administrator and Social Media Manager has honed my skills in content creation and social media management, allowing me to engage effectively with diverse audiences. I am fluent in both English and Afrikaans, which enhances my ability to connect with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

General Supervisor

Current

Kabantu Services - Mariia’s Laundromat

Dec 2023 - Present (1 year 6 months)

Oversee and manage the schedules and tasks of laundromat staff while ensuring exceptional customer service and maintaining strong client relationships. Responsible for pick-ups and drop-offs, as well as ensuring cleanliness and hygiene standards in the laundromat.

Customer Service Time Management Problem Solving Communication Team Collaboration

Waiter

Capers Restaurant & Sports Bar

Feb 2021 - Oct 2023 (2 years 8 months)

Greet customers, take and relay food and drink orders, serve food and beverages, and ensure customer satisfaction while maintaining a clean dining area.

Customer Service Order Taking Communication Problem Solving Teamwork

General Administrator and Social Media

Gits Singh

Sep 2021 - Oct 2023 (2 years 1 month)

Create engaging social media content, manage website updates, and oversee video production while ensuring alignment with brand guidelines and marketing objectives.

Content Creation Social Media Management Video Production Communication Time Management Team Collaboration

Customer Service Agent

121 Out Source Call Centre

Sep 2018 - May 2020 (1 year 8 months)

Handle inbound calls, respond to emails, and ensure data integrity while resolving customer complaints and maintaining service level agreements.

Customer Service Inbound Email Communication Data Integrity Problem Solving Time Management SAP Database Management

Education

Degrees, certifications, and relevant coursework

International Open Academy

TEFL Certification, Education

2015 - 2021

Completed a 120-hour Teaching English as a Foreign Language (TEFL) certification, equipping with skills to teach English to non-native speakers effectively.

Mondale Senior Secondary

Matric Certificate, General Education

1989 - 1989

Completed Matric, which is the South African equivalent of high school graduation, providing foundational education necessary for further studies or employment.